Harvard Business Review

AUGUST 27, 2012

I often find myself immersed in the perfect pacing of a well-constructed mystery, the flawless delivery of that once-in-a-lifetime monologue, the scale and grandeur of the next big blockbuster — I get so caught up in all of it, sometimes I forget that I generally go there to tell companies their businesses are in trouble.

Rogers 14

Rogers Telecommunications Disruptive Innovation Innovation 14

Harvard Business Review

OCTOBER 28, 2013

Innovations like Amazon price checks, or changes to healthcare or shipping enabled by mobile phones, are becoming commonplace. Organizations need to enhance their design and capabilities to survive and stay competitive in a world where innovation matters more. Swisscom AG is the major telecommunications provider in Switzerland.

Innovation 8

Innovation Telecommunications Technology Entrepreneur 8

Harvard Business Review

OCTOBER 5, 2012

The episode is clearly are a rare misstep by a company whose obsession for delivering outstanding product functionality is legendary. Apple is certainly known for its strong preference for internal innovation. Even a company with millions of fans needs to care deeply about their opinions.

Software 15

Software Telecommunications Short-term Licensing 15

Harvard Business Review

APRIL 26, 2013

In my eyes, the work Steve Blank, Eric Ries, and others have done to provide a cogent, accessible frame around the academic concepts of emergent strategy is one of the most important contributions to the innovation movement over the past few years. That''s not right. Of course, the value of a tool depends on its application.

Ries 8

Ries Telecommunications Business Model Competitive Advantage 8

Harvard Business Review

JANUARY 17, 2012

As new technologies in social media, transportation, and telecommunications bring us closer together, it's more critical than ever for organizations to recruit, develop, and retain multicultural leaders who can skillfully navigate both the opportunities and challenges of a more connected world. The world is getting smaller.

Competitive Advantage 14

Competitive Advantage Leadership Telecommunications Talent Management 14

Harvard Business Review

MAY 2, 2011

Nokia's recent burning platform travails serve as an object lesson to companies trying to navigate a rapidly-changing global economy. Without operating in the former, they won't be able to attain economies of scale; sans the latter, they're unlikely to continue developing state-of-the-art technologies.

Globalization 13

Globalization Marketing Venture Capitalist Biotechnology 13

Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. But if board members conclude that their companys vitality depends on process improvement, what kind of CEO should they choose?

Process 14

Process CEO Insurance Banking 14

Harvard Business Review

SEPTEMBER 11, 2012

North American restaurant chain Panera Bread is experimenting with a nonprofit variation, where the company donates a number of existing stores to its "Panera Cares" foundation. At these locations, any money made goes first to fund operations, and additional profits go to local charities. BONUS BITS: Telecommunications Takedowns.

Apparel 8

Apparel Telecommunications Transportation Operations 8

Harvard Business Review

JULY 28, 2016

Technology has emerged as a competitive weapon in driving operational excellence and superior service quality. For example, from telecommunication companies to fintech entrepreneurs, African banking fees and commissions are under tremendous presure. companies and bank accounts while living outside U.S., What works in U.S.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

DECEMBER 2, 2011

Many companies extol the value of work-life balance for their employees, but the reality for senior executives? What they don't understand is that modern-day telecommunications, the hair-trigger requirements of financial markets, and the pace of global organizations create 24 x 7 work lives for most executives. There isn't any.

Stress 15

Stress Telecommunications Goleman Emotional Intelligence 15

Harvard Business Review

JANUARY 25, 2012

The data-driven have crafted the best strategies, uncovered wholly new markets, and kept operational costs low. Important as the technology and expertise may be, we find that most companies should focus first on high-quality data, process, people, and culture. So where to begin? Improve the data. Garbage in, garbage out!" Together.".

Organization 15

Organization Telecommunications McKinsey Price 15

Harvard Business Review

APRIL 29, 2013

In our experience working with hundreds of companies, this is a very common approach but it is essentially a tactical one. Big data managed this way may well improve your retention numbers but not transform your company. We recently participated in a data-dive type process at a major telecommunications company.

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8

Harvard Business Review

NOVEMBER 23, 2010

In a downbeat tone the manager of a fast-growing healthcare provider rattled off a list of reasons that her company was turning into a numbers-driven organization: Industry regulations required it, Medicare reimbursement policies required it, and delivering specialized services required yet another form of quantitative analysis.

Entrepreneur 14

Entrepreneur Strategy Telecommunications Software 14

Harvard Business Review

JULY 17, 2015

Multi-billion dollar media companies, broadcasters, and cable oligopolies are having to compete for both eyeballs and revenues with a plethora of multinational technology and telecommunications giants who know more about viewer behavior. Video is no longer the cornerstone of revenue for cable operators.

Video 8

Video Telecommunications Early Adopters Advertising 8

Harvard Business Review

MAY 16, 2011

The difference between a partner and a vendor is now well understood by leading practitioners and scholars , yet many companies still proceed into external collaboration with McNealy's blinders. The Sun-Netscape Alliance was formed when AOL acquired Netscape in 1998 but then sought to spin out the software operations of Netscape.

Software 14

Software Licensing Long-term Telecommunications 14

Harvard Business Review

JANUARY 25, 2016

Most companies’ value chains are heavily dependent on water and energy resources. Others, including technology and telecommunications companies, are major customers of — and suppliers to — those industries. Similarly, companies and cities can make better use of otherwise wasted water and energy.

Energy 8

Energy Price Telecommunications Industry 8

Harvard Business Review

DECEMBER 28, 2017

One was an “ indigenization ” program requiring companies such as Nestle, British American Tobacco, Anglo American Platininum, and Barclays, to hand majority stakes to black Zimbabweans. Amid worsening food and foreign exchange shortages, Mugabe ramped up populist policies to please his supporters.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

DECEMBER 26, 2014

We have reviewed hundreds of corporate announcements and websites, interviewed numerous leadership experts, and conducted an analysis of CEO changes and successions over the past five years at S&P 500 and Global 100 companies. Attuned to the times, he or she has a stronger chance to uncover and release a company’s latent potential.

CEO 10

CEO Contingency Plans Telecommunications Planning 10

Harvard Business Review

MARCH 16, 2016

For the vast majority of American companies, doing business with Cuba remains illegal. The economic embargo still stands (though companies such as Caterpillar and Colgate-Palmolive have spent hundreds of thousands of dollars lobbying for an opening of Cuba). That said, the Obama administration has made a few changes. This is why U.S.

GDP 8

GDP Telecommunications Scenario Planning Travel 8

Harvard Business Review

OCTOBER 30, 2014

McKinsey research shows that companies with advanced marketing and sales capabilities tend to grow their revenue two to three times more than the average company within their sector. The company shifted resources to its most lucrative markets, where two-thirds of the opportunity lay. But that wasn’t the real win.

Marketing 9

Marketing Guidelines B2C Analysis 9

Harvard Business Review

NOVEMBER 30, 2010

Now consider the joint judgment involved in a process of co-creation , whereby companies collaborate with customers or other partners to bring new offerings to market. He is author (with Josiah Ober) of A Company of Citizens: What the Worlds First Democracy Teaches Leaders About Creating Great Organizations.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

JULY 16, 2013

The latest developments around PRISM and the NSA dragnet operations uncovered by Edward Snowden, in my view, severely damage the fragile fabric of the new global ecosystem, which we so sorely rely on in order to collectively tackle truly urgent global issues such as energy, pollution, food, climate change, (cyber-)terrorism and inequality.

Globalization 8

Globalization Technology Information Technology Telecommunications 8

Harvard Business Review

DECEMBER 5, 2013

I’ve seen this mistake numerous times in other industries — from a customer service fiasco by a major telecommunications company that launched DSL at too large a scale to NASA’s failure to recognize the implications of a foam strike in the Columbia shuttle tragedy. Celebrate intelligent failures as a source of innovation.

Company 8

Company Telecommunications CIO Learning-by-Doing 8

Harvard Business Review

SEPTEMBER 15, 2016

Senators Richard Burr and Dianne Feinstein have introduced a bipartisan bill that would require all tech companies to decrypt customer data at a court’s request. based technology company that securely backs up and protects data for more than 1.5 At my company, we promise to keep valuable data private and secure.

Technology 8

Technology Globalization Software Telecommunications 8

Harvard Business Review

AUGUST 1, 2013

These differences go to the foundation of the modern corporate IT department — the infrastructure — which includes the software, hardware, communications, facilities, data centers, operations, and other technical resources a corporation operates. Today''s CIO Needs to Be the Chief Innovation Officer.

CIO 8

CIO Technology Telecommunications Information Technology 8

Harvard Business Review

MAY 8, 2012

Already, the popularity of the iPhone app store and the iPhone device itself has given credence to a purchasing phenomenon and the clout a device company can have on a telecom carrier's success. Several portal companies compete with carriers as they have acquired "voice-over-internet" capabilities. In fact, one company has already has.

Outsourcing 10

Outsourcing Wireless Telecommunications Core Competence 10

In the CEO Afterlife

APRIL 10, 2011

Pursuing Entrepreneurial Companies: Grad Advice. When a company has clout, there isn’t much incentive to re-invent. Sixty-five innovative operations - four in the state of California alone. So why don’t they reduce the number of operations? EA says that would stifle innovation. In the CEO Afterlife.

CEO 170

CEO Advice Company Competitive Advantage 170

Harvard Business Review

NOVEMBER 8, 2017

Meanwhile, according to the Ministry of Finance , the Indian economy is operating with $45 billion less cash than it did prior to demonization. India’s digital infrastructure is coming to life, with a combination of policy and technological innovation having played an important role. The result?

Banking 13

Banking Long-term Short-term System 13

Harvard Business Review

OCTOBER 24, 2012

large, venture-backed companies — Amazon, Apple, Cisco, Google, Medtronic — are major parts of the economic landscape. jobs were created by VC-backed companies. However, it has also been investing directly in companies — making the government a competitor of VC funds and disrupting the sector's market dynamics.

Industry 8

Industry Telecommunications Incentives Banking 8

Harvard Business Review

DECEMBER 28, 2015

It is clear to us that the failure of different parts of the system — payers, providers, patients, professionals, policy makers, politicians, the public, and the press — to pull in the same direction is a serious drag on innovation and progress. This failure to work together across a system continually exercises me.

Health Care 8

Health Care System Telecommunications Quality 8

Harvard Business Review

FEBRUARY 17, 2015

Distinct from marketing and sales operations, presales provides a specific set of activities that lead to qualifying, bidding on, winning, and renewing a deal. Opportunities have exponentially increased for salespeople, thanks to digital innovations, more systematic RFPs, and the pervasive use of inside sales for lead generation.

Call Center 8

Call Center Telecommunications Engineering Quality 8

Harvard Business Review

SEPTEMBER 10, 2014

When people talk of valuable platforms, they are typically thinking of things like the operating systems for personal computers, tablet computers, and smartphones, all of which allow and indeed encourage software developers to invent “apps”; or the Amazon selling system which provides a layer of basic logistical functions for independent retailers.

Transportation 8

Transportation Price Airlines Retail 8