Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Play to your strengths, not your rival’s.

CEO 8

CEO Norton Airlines Short-term 8

Harvard Business Review

OCTOBER 31, 2014

In a recent paper , scholars Ryan Buell and Mike Norton (both at Harvard Business School) studied ways in which service organizations could improve customer satisfaction. They found that when a company visually showed the effort it exerted during transactions, customers were more likely to be satisfied while waiting for the service.

Norton 8

Norton Operations Ryan Airlines 8

Harvard Business Review

AUGUST 29, 2012

After all, a person's track record of success (or a company's, for that matter) is the single most important factor in determining whether or not they get hired. We have a bias — one that operates below our conscious awareness — leading us to prefer the potential for greatness over someone who has already achieved it.

Norton 12

Norton Uncertainty Learning-by-Doing Information 12

Harvard Business Review

DECEMBER 8, 2015

Companies want to attract and retain talented people who really dig into their work. But meaningful ownership — sizable grants of stock to rank-and-file employees year after year, to help them acquire a significant stake in the company — is all too rare. How to Be a Company That Employees Love. Insight Center.

ESOP 8

ESOP Open-book Norton Loyalty 8

Harvard Business Review

APRIL 3, 2014

What’s really significant, though, is that by buying WhatsApp, Facebook has signaled its intention of taking on Tencent, China’s biggest Internet company, which is trying to become the global leader in the instant messaging market. Founded in 1998, Tencent is a profitable company that has created a rich ecosystem of services.

Norton 8

Norton Globalization Price Airlines 8

Harvard Business Review

OCTOBER 23, 2013

The most motivated and productive people I’ve seen recently work in an older company on the American East Coast deploying innovative technology products to transform a traditional industry. Another says she is most excited about the opportunity to change how the industry operates and have a big impact on improving lives.

Motivation 8

Motivation IPO Norton Open-book 8

Harvard Business Review

SEPTEMBER 18, 2015

Lalin Anik, Lara Aknin, Michael Norton, Elizabeth Dunn, and Jordi Quoidbach conducted a series of field experiments in which they found that when employees share their bonuses with coworkers and charities, they are more satisfied and perform at a higher level than those who don’t. car insurance company.

Letter 8

Letter Policies Norton Bottom-up 8

Harvard Business Review

DECEMBER 13, 2017

As an aspiring PM, there are three primary considerations when evaluating the role: Core Competencies , Emotional Intelligence (EQ), and Company Fit. The best PMs I have worked with have mastered the core competencies, have a high EQ, and work for the right company for them. Company Fit. Not necessarily.

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

FEBRUARY 7, 2011

My research shows that, online, we take on new character traits that add up to a full-fledged "e-personality" — a disinhibited way of behaving and transacting that can be very different from how we have always operated. Norton & Company, 2011).

Real Estate 14

Real Estate Norton Comparison Self-aware 14

Harvard Business Review

MARCH 11, 2015

McDonalds isn’t the first fast food chain to consider giving customers more control over their orders using technology (though there’s a fair amount of debate about whether customization is really the best way forward for the struggling company ). Are there cases where companies can actually lose money with self-service?

Banking 8

Banking Technology Norton Ryan 8

Harvard Business Review

AUGUST 24, 2017

A colleague who doesn’t listen can also “have very negative consequences from an operational standpoint — there are often a lot of mistakes because projects don’t get executed correctly.” ’” Couching it this way helped Gary feel that Jim cared about his success and the success of the company.

How To 10

How To Follow-up Norton Case Study 10