Harvard Business Review

JUNE 22, 2016

Big box retail stores are losing relevance, while e-commerce and specialty stores grow in appeal. As a result, big box retail must shift its strategy — from competing on access and selection to staging big experiences and providing big discounts. is over-retailed. Several dynamics have produced this trend: The U.S.

Retail 9

Retail Discount Reis Supply Chain 9

Harvard Business Review

MAY 24, 2016

Soon retail brands aligned their strategies around two critical moments: 1) when a customer decides whether to purchase a product, and 2) when a customer uses the product for the first time. Today, retail brands create customer experiences around these four moments and focus on driving shoppers to click the “buy” button.

Retail 10

Retail Supply Chain Loyalty Reis 10

Harvard Business Review

NOVEMBER 3, 2015

This holiday shopping season, the keys to winning for retailers will not be having the “toy of the season,” free shipping, or huge Black Friday sales. Retailers have pushed prices as low as they can tolerate, and are now hoping the timing of their price promotions will give them an edge. for the season.

Retail 8

Retail Reis Price Discount 8

Harvard Business Review

FEBRUARY 28, 2011

A central tenant of retailing is to put stores near customers. Now that 600 million potential customers are on Facebook, retailers are flocking to the site and aggressively experimenting with new communication strategies. Responding to customers' outcry, the retailer ultimately restored its original logo. Promotions.

Retail 15

Retail Discount Reis Merchandising 15

Harvard Business Review

SEPTEMBER 17, 2018

Companies that encourage psychological ownership can entice customers to buy more products, at higher prices, and even to willingly promote those products among their friends. To build psychological ownership, companies must use at least one of three factors: control, investment of self, and intimate knowledge.

Productivity 10

Productivity Products Reis Film 10

Harvard Business Review

DECEMBER 6, 2017

In industries like retail, customer service, and hospitality, entry-level turnover alone costs billions of dollars each year, based on voluntary turnover rates and annual replacement costs. The young people we surveyed worked in a wide variety of industries, including health care, manufacturing, retail, and hospitality.

Survey 8

Survey Retail How To Reis 8

Harvard Business Review

JUNE 23, 2014

Showrooming , once a worry primarily for consumer electronics retailers, is expanding into markets we might have thought exempt. Chalk this up to the efficiency of digital retailers, who’ve systematically dismantled every obstacle to online shopping. A look at retailers who succeed despite showrooming reveals three design imperatives.

Retail 8

Retail Reis Price Banking 8