Harvard Business Review

JUNE 27, 2013

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. "Innovation" has become a buzzword in the customer experience field. Infuse innovations with the brand.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

JUNE 19, 2018

Recent studies show that women physicians may provide better clinical care and health care system savings in comparison with their male counterparts, and women may also generally be more collaborative in both research and education pursuits. This can hamper cooperative parenting and make it harder for women to stay in the field.

Policies 12

Policies Leadership Mentor Career 12

Strategy Driven

JANUARY 24, 2011

Execution Gap Maker #2: Nokia Nokia’s share of the worldwide market for mobile phones continued to slip in 2010. Why was this once-dominant player unable to execute and maintain its market position? The BRIDGE that failed for Gap Makers #2, 3, and 4 : Company-Wide Coordination and Cooperation.

Execution 68

Execution Company 360-Degree Feedback Cooper 68