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New Research: You're Doing Customer Experience Innovation Wrong

Harvard Business Review

In 2013, only 8% of the companies in this annual benchmarking survey received a top grade from their customers — and that''s a pathetically low number in comparison to the amount of professed innovation in the industry. Other companies pray that technology can save them. But technology for technology''s sake can end in disaster.

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The 2010 Execution Round-Up: Six Companies That Couldn't 'Get It.

Strategy Driven

Closing the Execution Gap : How Great Leaders and Their Companies Get Results by Richard Lepsinger If an organization can’t execute its plans and initiatives, nothing else matters: not the most solid, well thought-out strategy, not the most innovative business model, not even technological breakthroughs that could transform an industry.

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How to Prepare the Next Generation for Jobs in the AI Economy

Harvard Business Review

Most of us regard self-driving cars, voice assistants, and other artificially intelligent technologies as revolutionary. People who create this type of technology must be able to build teams, work in teams, and integrate solutions created by other teams. For the next generation, however, these wonders will have always existed.

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