Competitive Intelligence Diversity Operations System 
Harvard Business Review
DECEMBER 3, 2013
When Microsoft built Windows 8, its goal was to move beyond operating-system conventions that were based on outdated user-behavior assumptions and create an OS for the way people really use computers today. Use Your Sales Force’s Competitive Intelligence Wisely. Increasingly, users were socializing for short bursts.
Harvard Business Review
MAY 23, 2012
Managing risks — especially the hard-to-pin-down, moving-target risks that any financial trading operation has to cope with — inevitably involves arguing. You want diverse, even opposing viewpoints. How Competitive Intelligence Rules Encourage Cheating. But in the meantime it's much more art than science.
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