2 Steps for Change: Understand the Situation, Develop Solutions
Mike Cardus
AUGUST 29, 2012
if you cannot describe what you want in an ideal situation, how can you know what you want with constraints? Step 2 Develop Solutions. The one thing rule applies because work systems operate in weird and emergent ways, changing one thing will have impacts up and down the work that are not expected. Who might know what to do?
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