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The Flawed “Customer First” Focus (and Other Management Practices to Question)

Michael Lee Stallard

“It isn’t what we don’t know that gives us trouble, it’s what we know that ain’t so.” – Will Rogers. In his latest book, Under New Management , David Burkus challenges a number of conventional business practices. Under New Management is well worth reading. Under New Management is well worth reading.

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Why Leaders Should Depersonalize Communication

Tanveer Naseer

The following is a guest piece by Dr. Derek Roger and Nick Petrie. Our book, “ Work Without Stress: Building a Resilient Mindset for Lasting Success ”, describes the Challenge of Change Resilience Training™ program that Derek Roger developed from research on stress and resilience that he began over 30 years ago.

Rogers 278
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The Danger In Safety

Lead Change Blog

.” Accepting losses and missteps as inevitable opens time for managers to plan restoration and even unexpected improvements. Roger Boisjoly was a booster rocket engineer at NASA contractor Morton Thiokol in Utah in January 1986 prior to the launch of the space shuttle Challenger. Every night I both lost and learned.

Insurance 150
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Game Changers | N2Growth Blog

N2Growth Blog

Sure, great leaders never lose sight of their core business, they pay attention to managing risk, etc., Real game changers understand the power of people and relationships, and they embody this in both their construction and implementation. What’s interesting is that the best leaders proactively focus on looking for game changers.

Blog 379
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How to Create Remarkable Teams PART 2 – Collaboration

Ask Atma

In team development, research has shown that individual learning works best when accompanied by team learning. [1]. So the designer teaches everyone about UX/AI, the coders teach about their development methodology, the project managers teach about agile protocols, and the sales people describe what it is like in the field.

Team 52
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Stop Trying to Please Everyone

Harvard Business Review

Many of us are familiar with the concept of Getting to Yes , an iconic negotiation strategy developed by Harvard professor Roger Fisher and others. For many managers, however, the more difficult day-to-day challenge is “getting to no” which is what we call the process for agreeing on what not to do.

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How to Give Your Team Feedback

Harvard Business Review

What type of constructive criticism is appropriate in a group setting? Your job as manager is to ensure that team members are “providing regular constructive feedback,” says Roger Schwarz, an organizational psychologist and the author of Smart Leaders, Smarter Teams. How much is too much? What the Experts Say.

Team 9