Leading Blog

AUGUST 8, 2011

With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. That’s real leadership.” This requires trust at all levels and a different view of real leadership, says Kurtzman. Kurtzman notes, “Leadership is not coaching.

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Leadership Simon Cooper Gordon 281

Mike Cardus

JULY 11, 2011

To read more success stories check out Team Building Stories and the Exponent Leadership Stories. Team Building & Leadership Success Stories. Creating and executing new revenue streams. Developing a leadership training program and increased trust in the competence of leadership. Financial Services Group.

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Team Building TRIZ Succession Team 94

Steve Farber

NOVEMBER 7, 2016

Van Gorder went back to school to study hospital administration, and over the next 30 years he rose through the healthcare ranks to be the chief executive of two hospitals. Meeting with frontline employees helped inspire the Scripps Leadership Academy, a year-long program for 25 managers at a time. Share critical information.

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CEO Leadership COO Tips 83

Leading Blog

AUGUST 21, 2012

We loved that expression when we first heard it from Jim Barksdale, then the COO of FedEx. That single sentence captures the greatest challenge that executives and managers face today: keeping their people and their organizations centered on what matters most. "The main thing is to keep the Main Thing the main thing!"

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Organization Mission Statement How To COO 284

Steve Farber

NOVEMBER 7, 2016

Van Gorder went back to school to study hospital administration, and over the next 30 years he rose through the healthcare ranks to be the chief executive of two hospitals. Meeting with frontline employees helped inspire the Scripps Leadership Academy, a year-long program for 25 managers at a time. Share critical information.

CEO 40

CEO Leadership COO Tips 40

N2Growth Blog

MARCH 23, 2010

This was no accident…it took hard work, careful planning, and extreme attention to detail with a focus on execution…This example is exactly how a great customer experience is created. The focus of these short-sighted bean counters incorrectly place cost savings ahead of the customer experience.

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Blog CRM Management Brand 273

Roundtable Talk

NOVEMBER 12, 2010

Jay Woo , CAA South Central Ontario’s Chief Operating Officer offered up this piece of advice: “Stay connected to your front line.” Share this: This entry was posted in Communication and tagged best leadership advice , Jay Woo , leadership lessons , PowerRoundtable. Bookmark the permalink. Just a thought.

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COO Chief Operating Officer Blog Godin 28

Harvard Business Review

NOVEMBER 9, 2011

Does your company have a COO today? Does your COO have the best shot at becoming the next CEO? The answers may not be as self-evident as many executives think. Few European companies have COOs, although their numbers appear to be growing. Appointing a COO is a recent trend on the continent.

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COO Sample Telecommunications Automotive 12

Marshall Goldsmith

FEBRUARY 8, 2018

Jim Kim (President of the World Bank), Peter Drucker (founder of modern management), Paul Hersey (noted author, teacher, and personal mentor of mine), and Warren Bennis (one of the world’s greatest leadership thinkers of his time). Has been recognized as the World’s #1 Leadership Thinker. Author of two best-selling leadership books.

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Executive Coaching CEO Magazine Banking 70

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Surviving Leadership

OCTOBER 29, 2018

I also truly appreciated some of the business practices that leadership followed that I have missed in other organizations, including ones highlighted in McCord’s book. At this meeting, employees heard from the CEO, CHRO, General Counsel, COO, CFO, CMO, and any business leaders spearheading a major initiative.

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CFO P&L Call Center COO 58

N2Growth Blog

DECEMBER 7, 2010

Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] Mike Myatt from N2Growth has this interesting blog entitled “To blog or not to blog“ [.] link] Swiecki’s Blog » Tech-blog Carnival Edition 2 [.]

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Blog Content Media Brand 298

Harvard Business Review

JULY 21, 2016

Executive teams replete with functional experts (CFOs, CHROs, etc.) This model of a small, BU-leader-staffed team was the model for many decades, although some companies named a COO to act as an intermediary between the CEO and the BU leaders. Health & Safety executives admonish peers who don’t put safety first.

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Execution Team Committee COO 8

Harvard Business Review

MAY 3, 2017

He had to ask her four more times, including once on a conference call with the whole executive team, before she finally relented. We shouldn’t execute programs that don’t serve the business. That the CHRO role, although at first it may look career limiting, can have more impact than any other position reporting to the CEO?

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Quinn Execution CFO Forrester 13

Harvard Business Review

AUGUST 14, 2012

political system, the business world has no rules requiring that every leader have a backup, or that every corporate chief executive has a chief operating officer. Consider whether Apple would be flourishing today had the late Steve Jobs not appointed Tim Cook as COO well before his fatal illness. Unlike the U.S.

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COO Wireless Ryan Chief Operating Officer 16

Harvard Business Review

OCTOBER 21, 2015

This 20 th century system essentially has leadership establishing objectives for managers to achieve. For example the principle of “respect for people” means leadership respects caregivers enough to develop a system in which caregivers have control to change processes without management involvement.

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System Health Care Management COO 8

Harvard Business Review

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. Maintaining quality customer experience, we found, requires a mix of expert individuals and operational processes. Insight Center. Competing in the Future.

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Operations Brand Ryan COO 9

Harvard Business Review

OCTOBER 11, 2013

That founder himself booted from the CEO role later on by VCs, only to watch the company’s initial CEO return to the day-to-day operations alongside yet another chief executive, who joined well after the founding. And it’s a far cry, he asserts, from the version that the company and its current leadership have repeated to the press.

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Succession Leadership CEO COO 8

Harvard Business Review

JULY 3, 2014

The board’s challenge is to decide what deficits it can live with (usually because they can be compensated for by the rest of the leadership team), and which two or three criteria are non-negotiable must-haves. The retiring leader advocated strongly for an executive he had groomed for the job, in his own image.

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CEO Six Sigma How To Apparel 15

Harvard Business Review

JUNE 4, 2012

Take, for example, the chief executive of a Midwest industrial company I worked with. The problem was that it was the pet project of his chief operating officer, and everyone knew it. The COO's argument, year after unprofitable year, was "Oh, give us another twelve months and we'll be in the black.".

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COO Chief Operating Officer CEO Bottom-up 9

Harvard Business Review

NOVEMBER 12, 2012

What to make of the confluence of General Petraeus resigning as head of the CIA and Christopher Kubasik , vice chairman, president, and COO of Lockheed also resigning — both for having affairs — within days of each other? Maybe that is because of more public scrutiny and the operation of social media.

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Welch COO Constraint CEO 14

Harvard Business Review

DECEMBER 17, 2015

This comes at a significant financial and productivity cost to all organizations, as demonstrated by research in corporate settings : Onboarding an external hire can cost up to twice the departing executive’s salary, and the time it takes for an external hire to become productive is twice as long as for someone hired from within.

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Development Mentor COO CFO 8

Harvard Business Review

AUGUST 7, 2018

I wasn’t planning on retiring for at least another five years, but I wanted to watch how effectively my team could execute some of my more important functions. I had taken one step toward this two years ago, when I named one partner president and another chief operating officer. They can also be a win-win.

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CEO Organization Chief Operating Officer COO 9

Harvard Business Review

JULY 5, 2016

I had an opportunity to explore that a few days ago when I spoke with a Derek, the COO of a large, publicly traded company based in the Midwest, the day after yet another tragedy. If you’re leading a team or an organization, how can you help manage the emotional culture of the people you’re responsible for? Derek has a blog.

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Emotional Intelligence COO Diversity Strategic Planning 13

Harvard Business Review

DECEMBER 26, 2014

When looking to hire a new CEO, corporate boards of directors are increasingly bypassing C-level executives and appointing less seasoned leaders. They are still looking for chiefs with the traditional attributes of intelligence, integrity, and stamina—traits that have defined great executives for decades.

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CEO Contingency Plans Telecommunications Planning 12

Harvard Business Review

JUNE 5, 2018

As soon as you step into a top position at a company that needs to significantly improve the way it operates, there’s pressure to get off to a quick start. As a consequence, quick wins may soon be undone, or they may beget new leadership problems. HBR Staff/Clare Jackson/EyeEm/Getty Images.

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Supply Chain CEO Kahneman Self-aware 11

Harvard Business Review

AUGUST 16, 2017

How can you make core business operations more sustainable? And what type of leadership will take us there? COO, Instagram (Facebook, Inc.). Executive Chairman, Alphabet. They will help us answer questions like: How does sustainability fit into a company’s strategy? Richard Branson. Founder, Virgin Group.

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Project Henderson Supply Chain Short-term 8

Harvard Business Review

JANUARY 19, 2018

Wilson went on to be COO of The Gap Inc. But Anderson, who had served as an independent director on the company’s board for several years, did this through having “tremendous relationships and credibility with the operating executives.” and is currently president of Staples Europe.

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Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

JULY 8, 2013

New research by RHR international shows which executives incoming CEOs are likely to replace, and highlights some differences between first-time CEOs and more seasoned chief executives. Every good seasoned executive will do two assessments of people. So they need to have the right person in that COO role.

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CEO CFO COO Industry 10

Harvard Business Review

JULY 3, 2014

The board’s challenge is to decide what deficits it can live with (usually because they can be compensated for by the rest of the leadership team), and which two or three criteria are non-negotiable must-haves. The retiring leader advocated strongly for an executive he had groomed for the job, in his own image.

CEO 8

CEO Six Sigma How To Apparel 8

Harvard Business Review

JULY 17, 2017

It’s far from the only case of a failure to embrace a more digital approach; the larger shift to digital is changing the way every industry operates. The true differentiator in financial services will come from having the vision and ability to execute change in this new landscape. Anyone can acquire new technology.

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Industry Short-term Planning Long-term 12

Harvard Business Review

JULY 23, 2013

Design "integration mechanisms" and operate them with rigor. COO Mark Fields now runs this mechanism. Execution Leadership Strategy' Pay particular attention to the values of the decision makers. Collaboration must be in their blood. You as a leader must be hands-on in creating a rhythm for integration.

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P&L Decentralization COO Restructuring 8

Harvard Business Review

DECEMBER 4, 2017

Marne Levine is the COO of Instagram (Facebook, Inc.). Levine talked with HBR about her firm’s sustainability efforts as part of the Future Economy Project, an HBR initiative that shares real-world lessons on sustainability leadership. Chairman and CEO, the Dow Chemical Company , and Executive Chairman, DowDuPont.

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Project Energy Policies Efficiency 8

Harvard Business Review

MARCH 21, 2018

These kinds of statements speak to a leader’s choice of values, and a failure to understand the relationships between a safe work environment and operational performance. The reality is that virtually all workplace injuries are preventable, and safety management and operational excellence are intimately linked. At Cummins, Inc.,

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Operations Chemicals CEO Metrics 16

Harvard Business Review

SEPTEMBER 25, 2015

It’s difficult to know what’s fact and what’s fiction — and what the most important takeaways are from her time as a senior business executive. She was weak in execution and implementation, a problem that would dog her tenure at HP. Hurd also connected with executives and managers in ways she did not.

CEO 8

CEO Charisma COO Execution 8

Harvard Business Review

JUNE 15, 2015

Facebook COO Sheryl Sandberg called the deck the most important document ever to come out of Silicon Valley. Leaders who successfully implement unlimited vacation policies operate in companies that are already high in trust. The slide deck itself was viewed over 11 million times, and newspapers around the globe picked it up.

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Company Policies Game Theory How To 8