Harvard Business Review

NOVEMBER 9, 2011

Does your company have a COO today? Does your COO have the best shot at becoming the next CEO? The answers may not be as self-evident as many executives think. Few European companies have COOs, although their numbers appear to be growing. Appointing a COO is a recent trend on the continent.

COO 11

COO Sample Telecommunications Automotive 11

Leading Blog

AUGUST 8, 2011

With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. Instead, he decided to abide by the same corporate travel rules that every other executive in the company abides by. They are a method of “aligning groups of people so they achieve common goals.”

Leadership 280

Leadership Simon Cooper Gordon 280

N2Growth Blog

MARCH 23, 2010

This was no accident…it took hard work, careful planning, and extreme attention to detail with a focus on execution…This example is exactly how a great customer experience is created. The focus of these short-sighted bean counters incorrectly place cost savings ahead of the customer experience.

Blog 304

Blog CRM Management Brand 304

Marshall Goldsmith

FEBRUARY 8, 2018

Authority on new technology and communication. Teaches leadership to executives and emerging leaders around the world. a holding company that operates seven distinct business. Former Chairman and Chief Executive Officer Global Debt Registry (MHR). Corporate Executives. Operations Group Baring Private Equity.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

JANUARY 28, 2015

Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. Executives focus on optimizing discrete touchpoints rather than improving the complete customer experience. The CMO and COO are the natural partners for turning this around.

COO 8

COO Planning Metrics Call Center 8

N2Growth Blog

DECEMBER 7, 2010

Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] Mike Myatt from N2Growth has this interesting blog entitled “To blog or not to blog“ [.] link] Swiecki’s Blog » Tech-blog Carnival Edition 2 [.]

Blog 345

Blog Content Media Brand 345

Harvard Business Review

MAY 3, 2017

He had to ask her four more times, including once on a conference call with the whole executive team, before she finally relented. We shouldn’t execute programs that don’t serve the business. That the CHRO role, although at first it may look career limiting, can have more impact than any other position reporting to the CEO?

Quinn 11

Quinn Execution CFO Forrester 11

Harvard Business Review

SEPTEMBER 13, 2012

Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget. Lines of business are now getting their own official technology budgets for non-standard software products. Other managers might take notice and started building their own databases. How do we change this?

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

JULY 17, 2017

Despite rapid innovations in data processing and machine learning, many businesses have yet to make the leap from the Industrial Age to the information age, and the gap between technological and organizational progress is widening. Closing this gap requires much more than short-term fixes, like adopting new technologies.

Industry 10

Industry Short-term Planning Long-term 10

Harvard Business Review

NOVEMBER 9, 2017

That’s why, after years of operating without support staff (it’s been just me and my COO), I’ve recently hired a 24-year-old, Morgan, and given him the title of Director of Execution and Evolution. Stop playing catch-up with technology. I told him his job is to help me grow my business and my mind.

CEO 8

CEO COO Learning-by-Doing Trends 8

Harvard Business Review

DECEMBER 26, 2014

When looking to hire a new CEO, corporate boards of directors are increasingly bypassing C-level executives and appointing less seasoned leaders. They are still looking for chiefs with the traditional attributes of intelligence, integrity, and stamina—traits that have defined great executives for decades.

CEO 10

CEO Contingency Plans Telecommunications Planning 10

Harvard Business Review

MARCH 12, 2012

We operate in a business landscape driven by an obsession with youth. I am convinced that one senior-executive colleague never achieved his full potential because he simply looked too much like a conservative banker. For instance, would a woman with spiky orange hair land a COO job? I should know. Translation: he looked old.

COO 13

COO Chief Financial Officer Telecommunications Technology 13

Harvard Business Review

JANUARY 19, 2018

Wilson went on to be COO of The Gap Inc. But Anderson, who had served as an independent director on the company’s board for several years, did this through having “tremendous relationships and credibility with the operating executives.” and is currently president of Staples Europe.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

DECEMBER 4, 2017

Marne Levine is the COO of Instagram (Facebook, Inc.). When I joined Facebook in 2010, it was already well established that sustainability was central to the way that we operated. Chairman and CEO, the Dow Chemical Company , and Executive Chairman, DowDuPont. Future Economy. Mission-Driven Sustainability. Andrew Liveris.

Project 8

Project Energy Policies Efficiency 8

Harvard Business Review

OCTOBER 11, 2013

That founder himself booted from the CEO role later on by VCs, only to watch the company’s initial CEO return to the day-to-day operations alongside yet another chief executive, who joined well after the founding. Sure enough, the company’s growth soon warranted yet another shift, and the board put COO Dick Costolo in the CEO role.

Succession 8

Succession Leadership CEO COO 8

Harvard Business Review

MAY 17, 2011

Since then, using the Net and social networking technologies such as Twitter and Facebook, people in their 20s and 30s have been collecting and disseminating valuable data; collaborating with others they have never met; and creating rescue projects on the fly as well as garnering resources for them.

Crisis 13

Crisis COO Chemicals Transportation 13

Harvard Business Review

DECEMBER 11, 2013

The keynote speaker was Sheryl Sandberg, famous both for her role as Facebook COO and for her advice to girls and women to “ Lean In.”. If you can “connect people and cascade excellence,” better ways of operating have the best chance of taking hold. What does this have to do with scaling?

Mentor 8

Mentor Advice COO Self-aware 8

Harvard Business Review

MAY 24, 2013

She wrote the HBS cases on the P&G/Gillette merger, and when she teaches those cases, frequently invites P&G executives to her class. If the current CEO is under attack, that becomes a distraction for the company and makes it harder to execute or gain credibility with certain stakeholders. Why is P&G making this move, now?

P&L 8

P&L Restructuring Price CEO 8

Harvard Business Review

JANUARY 27, 2016

But Ken knew he couldn’t just go to the executive committee asking for more money to staff up. And after several fruitless meetings with the COO, the HR chief, and industry consultants, he’d decided that he needed to investigate the issue himself. Mayuka Mori, the COO, jumped in. ” Mari sputtered.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

JULY 14, 2017

Just ask the executives at Uber, Twitter, Fitbit, and Snapchat.) Sponsored by DXC Technology. Operate : Deploy the platform to foster connections and the exchange of value at scale. So what’s a legacy company to do? The business press tends to focus on “pure-play” platforms like Facebook, eBay, and PayPal.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Modern Servant Leader

FEBRUARY 17, 2016

We’ll teach you our technology. A couple of weeks ago, there was this operations officer and I said to the COO, “You gotta fire this guy. And far and away the greatest response I got from executives and supervisors is – they sent me emails and letters that said: “Hey great book, The Servant, nice story, awesome.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We’ll teach you our technology. A couple of weeks ago, there was this operations officer and I said to the COO, “You gotta fire this guy. And far and away the greatest response I got from executives and supervisors is – they sent me emails and letters that said: “Hey great book, The Servant, nice story, awesome.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

JUNE 12, 2014

Sheryl Sandberg, COO of Facebook, speaking at City Colleges of Chicago. In fact, it was only 7 years ago that Apple shipped its first iPhone and Google introduced its Android operating system. Jill Abramson, former executive editor of The New York Times, speaking at Wake Forest University. Apple owned 0%.

Career 8

Career Planning CEO Entrepreneur 8

Harvard Business Review

JANUARY 23, 2012

Heins, the new CEO of Research in Motion (RIM), has been plucked from the company's relatively obscure COO position to fill the giant shoes of two longtime co-CEOs as they depart at the behest of angry investors. Big decisions have to be framed, then informed by data, then thought through for execution.

Strategy 14

Strategy CEO Strategic Planning Consensus 14

Harvard Business Review

APRIL 18, 2014

It was, in part, the rise of the technology industry that gave charm a new urgency, because tech companies needed managers on the inside who were "technical and charismatic." Even more telling, Enderle argues, is that the executive presenting Microsoft’s data analytics offerings was COO Kevin Turner – not an engineer, but an end user.

Charisma 8

Charisma Hamel Bureaucracy Meyer 8

Harvard Business Review

AUGUST 14, 2012

political system, the business world has no rules requiring that every leader have a backup, or that every corporate chief executive has a chief operating officer. Consider whether Apple would be flourishing today had the late Steve Jobs not appointed Tim Cook as COO well before his fatal illness. Unlike the U.S.

COO 15

COO Wireless Ryan Chief Operating Officer 15