Leading Blog

AUGUST 8, 2011

Simon Cooper, president and CEO of Ritz-Carlton, calls this “scriptless service”. Simon Cooper, president and COO of Ritz-Carlton says the best reason to rid an organization of mindless hierarchy is to provide scriptless service : employees deciding on their own how to make guests happy.

Leadership 282

Leadership Simon Cooper Gordon 282

Roundtable Talk

NOVEMBER 17, 2010

When technology, access, information and how consumers buy changes, so must management.” Share this: This entry was posted in Brain candy , Leadership and tagged Art of Management 2010 Best Quotes , inspiring ideas , leadership lessons , Malcolm Gladwell , Simon Sinek. RoundtableTalk Where ambitious leaders meet. Ctrl.Alt.Del.

Management 48

Management Simon COO Blog 48

Modern Servant Leader

JANUARY 15, 2015

Love hugs from hubby, 3 kids and grandoggies 28 39,800 1,409 Norman Reiss Leadership, Nonprofits Blogs at Nonprofit Bridge on intersection of technology, communications & fundraising. Passionate about persuasion and visual stories used in business. Project Manager at @courtinnovation. Views expressed are mine alone.

Leadership 100

Leadership Executive Coaching Goleman Consultative 100