Leap: How to Thrive in a World Where Everything Can Be Copied
Leading Blog
AUGUST 14, 2018
Steinway & Sons spiraled into decline “in large part due to its myopic obsession with craftsmanship at the expense or technological advancement and automation.” As P&G chairman William Cooper Proctor said in 1933, “This [synthetic detergent] may ruin the soap business. Steinway allowed its strengths to become its weakness.
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