Leading Blog

JANUARY 4, 2021

Coordination is more difficult when team membership is frequently changing, task requirements are dynamic, people work in different locations, or team members have diverse capabilities and perspectives. Cooperation. Cooperation emerges from the other six drivers. Cooperation develops over time and is dynamic.

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Team Teamwork Cooper Self-aware 302

Leading Blog

AUGUST 8, 2011

Simon Cooper, president and CEO of Ritz-Carlton, calls this “scriptless service”. With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. They are a method of “aligning groups of people so they achieve common goals.”

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Leadership Simon Cooper Gordon 282

Leading Blog

FEBRUARY 2, 2011

He isn’t ignoring the fact that we are losing jobs to the Internet or that people do sell all over the world, but his point is that American culture has made Americans uniquely suited to sell products and services over a more diverse (global) population.

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Globalization Altman Long-term Short-term 213

Leading Blog

MARCH 13, 2012

Collaborate: The Art of We is a practical guide to going beyond democratic or cooperative work to creating truly collaborative work environments as a growth strategy. Although networking, coordination and cooperation may look like collaboration, they are not. Diverse Group. Diversity is the power behind collaboration.

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Cooper Groupthink Diversity Teamwork 285