Leading Blog

AUGUST 8, 2011

Simon Cooper, president and CEO of Ritz-Carlton, calls this “scriptless service”. With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. That’s real leadership.” Kurtzman notes, “Leadership is not coaching. Incentives alone won’t do it.

Leadership 280

Leadership Simon Cooper Gordon 280

The Horizons Tracker

DECEMBER 13, 2022

“ESG is following something of a similar pattern to diversity, which in the beginning was largely virtue signaling to make it look like organizations really cared,” Columbia University’s Tomas Chamorro-Premuzic says. ” Values-based leadership. . ” Values-based leadership. Spirit of cooperation.

Cooper 98

Cooper Long-term Politics Energy 98

Harvard Business Review

JUNE 28, 2017

Setting aside social, political, and moral reasons for encouraging a more diverse workplace, there is arguably no better incentive for promoting diversity than the premise that diverse teams and organizations are more creative. Good leadership helps. Too much diversity is problematic. Thinking Creatively.

Diversity 13

Diversity Creativity Analysis Consensus 13

Coaching Tip

DECEMBER 7, 2011

Like all social animals, human beings have an instinctive need to cooperate and rely on each other to satisfy their most basic emotional, psychological, and material needs. The powerful effect of trust is that it enables cooperative behavior without costly and cumbersome monitoring and contracting. .

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Team Team Building Cooper Bottom-up 129

Harvard Business Review

MAY 22, 2012

The diversity of ideas was as striking as the diversity of the contributors. Hacking Executive Compensation with Dynamic Incentive Accounts. Bridging the Leadership Gap with Moral Imagination. The Mondragon Cooperative Experience: Humanity at Work. Story by Gib Bulloch. Story by Rosalynn Dodd and Houston Peschl.

McKinsey 9

McKinsey Innovation Diversity Long-term 9

Harvard Business Review

OCTOBER 21, 2014

Instead of institution-based siloes and command-and-control, Ebola demands the collective problem-solving and action of a virtual community — and the mobilization of an entire ecosystem of diverse players. Hierarchical command-and-control is slow and operates less on incentives for solutions than on avoiding criticism or mistakes.

Crisis 8

Crisis Crisis Management Uncertainty Airlines 8