Cooper, Knowledge Management, Leadership and Storytelling

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Cooper

Knowledge Management

Leadership

Storytelling

Social Capital Is as Important as Financial Capital in Health Care

Harvard Business Review

NOVEMBER 20, 2013

That’s changing fast, of course, as providers are finding that cooperation is as critical to caregiving as cutting edge tests and therapeutics. To give just one example of storytelling, consider how the Cleveland Clinic made its decision to ask every patient seeking an appointment whether they would like to be seen today.

Social Capital

Social Capital Health Care Cooper Storytelling

The Right Way to Off-Board a Departing Employee

Harvard Business Review

JANUARY 15, 2016

And how do you motivate the departing colleague to cooperate? In fact, “it may be well-nigh impossible” to convince him to cooperate. As the manager, you should always create opportunities for less-seasoned colleagues to work side-by-side with your resident experts, he says. Who should be involved?

Learning-by-Doing

Learning-by-Doing Storytelling Cooper Case Study

Leadership Digital

Social Capital Is as Important as Financial Capital in Health Care

The Right Way to Off-Board a Departing Employee

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