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Charlie Ackerman on Winning A World in Flux

HR Digest

And if not, what are the ways and means of creating a culture where employees are united by curiosity, knowledge, innovation and a shared sense of purpose. The HR Digest: What is Bosch’s secret sauce to being recognized as one of the “Best Workplaces for Innovators?”. Bosch takes great pride in its Business Resource Groups (BRGs).

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Using AI To Augment Customer Service Agents

The Horizons Tracker

A recent report from Deloitte highlighted how customer service has transitioned from the cost center of old, and the most sophisticated companies now aim to create experiences that delight customers and turn them into loyal devotees of the brand.

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Shadow IT Is Out of the Closet

Harvard Business Review

They're simpler to implement than their enterprise-wide counterparts and business people see them as worthwhile and cost-effective. A large insurance client of mine recently added a new data visualization tool to its business intelligence toolbox. Finally, changing central IT's role can generate widespread support.

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The First Step to Fixing U.S. Manufacturing

Harvard Business Review

manufacturers do source from domestic suppliers, they tend to regard them purely as a cost center. Past work by McKinsey found that inefficiencies in manufacturer-supplier interactions add up to roughly 5% of development, tooling, and product costs in the auto industry. Even when large U.S.

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How Cloud Computing Is Changing Management

Harvard Business Review

“It’s already changing organizations, by moving IT from a cost center to something with a place at the table in a lot of different meetings,” said Chris Jackson, head of cloud platforms at Pearson, a global learning company. “It forces our internal teams to think about innovating faster,” said Mr. Jackson.

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Top 10 Sustainable Business Stories of 2012

Harvard Business Review

This year, there were countless eco-efficiency stories about companies saving millions of dollars and developing new tools to make buildings, fleets ( Staples and UPS, for example ), and manufacturing much leaner. Sustainability innovation opens up: Unilever, Heineken, and EMC ask the world for help. Company Stories.

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Obama and Romney Are Ignoring Hispanic Voters

Harvard Business Review

As founder of the Center for Hispanic Leadership, I can attest to the fact that the U.S. Think profit center, not cost center. According to the Center for Talent Innovation , only 5% of mid-level Hispanic managers have sponsors, as Hispanics have not been as effective at earning a seat at the table with senior executives.