Harvard Business Review

FEBRUARY 9, 2011

It may seem counterintuitive, but smart companies need to routinely rid themselves of less profitable customers, the same way an asset manager or rebalances an investment portfolio or a Major League Baseball general manager trades a declining player. We call these people Cost Center Consumers, and they come in two flavors.

P&L 14

P&L Supply Chain Retail Price 14

Harvard Business Review

OCTOBER 14, 2015

Those relationships are successful because they build on five realities in population health management. The overwhelming majority of health care costs involve managing patients with chronic conditions such as diabetes, heart disease, and asthma. Insight Center. Measuring Costs and Outcomes in Healthcare.

System 8

System Health Care Retail Cost 8

Harvard Business Review

OCTOBER 12, 2011

It's conceivable that IT's views could have saved the company, had the culture been different and had executive management been willing to listen. But surveys show that more than 25% of firms still think of IT as a cost center, 53% of CIOs' time is focused on cost control, and 54% of companies outsource their IT services.

CIO 9

CIO Outsourcing Cost Center Film 9

HR Digest

JANUARY 5, 2022

The pandemic hasn’t diminished market demand for continuous innovation, but it also presented the opportunity for Bosch to re-evaluate how we build strong relationships and collaborations in an ever-evolving world. . Most boards underestimate the concept of change management and the science behind human behavioral change.

Human Resources 52

Human Resources Education Resources Innovation 52

Harvard Business Review

JANUARY 16, 2015

Our understanding of how organizations think and act doesn’t always make this distinction between the interests of the enterprise and its managers. If a close competitor is doing a similar deal, for example, or others in the industry are aligned with the strategy or direction, it will help Top Dogs bring shareholders on board.

P&L 8

P&L Due Diligence CIO COO 8

Harvard Business Review

DECEMBER 6, 2016

As marketing continues to shift and improve, we’ve come to rely on IT to provide expertise on current technology and, perhaps more importantly, to provide a road map that shows where technology will lead, where integration is critical, and how to make the best use of increasingly sophisticated tools. This means being more strategic.

Marketing 8

Marketing Banking Technology System 8

Harvard Business Review

FEBRUARY 22, 2012

But there are also implications for organizational design and talent management for firms of all sizes. While social stuff is often associated with marketing or customer service, social can affect every part of the business model , including how we organize. Isn't This Just Another Way To Cut Costs? Work is freed.

Participative 15

Participative Decentralization Globalization Cost Center 15

Harvard Business Review

OCTOBER 4, 2012

For example, many brands that have made unsuccessful and unprofitable attempts to market to Hispanic consumers using inauthentic tactics have now decided to lump Hispanics into what they call " total market " strategies. Think profit center, not cost center. Elevate the influence of Hispanics.

Policies 15

Policies Short-term Education Diversity 15

Harvard Business Review

OCTOBER 4, 2012

For example, many brands that have made unsuccessful and unprofitable attempts to market to Hispanic consumers using inauthentic tactics have now decided to lump Hispanics into what they call " total market " strategies. Think profit center, not cost center. Elevate the influence of Hispanics.

Policies 8

Policies Short-term Education Diversity 8