Chartered Management Institute

SEPTEMBER 22, 2012

We only communicated with customers on our own terms, via our own media and with a very clear message. With the spread of social media however that has all changed. In other words, your employees are your brand. They are the ones that own it. Adi Gaskell is a management writer and social business expert.

Brand 94

Brand Godin Guidelines Human Resources 94

Chartered Management Institute

NOVEMBER 15, 2023

The panel speakers were CMI Hong Kong Regional Board Members Dr Paulina Chan CMgr CCMI (Chair), Derek Choi MCMI (Secretary & Events Lead), Michael Wong CMgr MCMI (Communications & Social Media Lead), Justin Leung (Board Member), Janice Tai CMgr MCMI (Board Member) and Dr Cecilia Tsui CMgr CCMI (Founding Chairlady).

Webinar 98

Webinar Education Conference Industry 98

Chart Your Course

JANUARY 2, 2015

Given the rise of technology and social media as the domain of the people—and customer—if companies don’t have those highly developed soft skills, both internally and externally, then one negative brand interaction can go worldwide in a minute, causing severe damage to the brand.

Emotional Intelligence 100

Emotional Intelligence Human Resources Library Trends 100

Marshall Goldsmith

FEBRUARY 8, 2018

Co-founder of Rose Park Advisors—Disruptive Innovation Fund. A leading thinker on strategy and breakthrough innovation. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries. Deborah Borg – Chief Human Resources & Communications Officer, Bunge Limited.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Modern Servant Leader

JANUARY 15, 2015

Now, here’s the list of the top leadership experts to follow in 2015: Name Category About Follower Ratio (1:x) Twitter Followers Twitter Following Facebook Followers Amy Jo Martin Digital Media, Sports NY Times Best Selling Author & Founder of @DigitalRoyalty. Innovation Advocate. It is a manifesto of human creativity.

Leadership 100

Leadership Executive Coaching Goleman Consultative 100

Chart Your Course

JANUARY 13, 2017

They need to be tech experts, navigating your cloud contact center , social media and customer management systems. One of the issues that tech innovators find is the mad-genius paradox. If you are creating a technology empire, you will need a customer care department. Above all, your customer service team needs to enjoy talking.

CFO 100

CFO Chief Financial Officer Team Ethics 100

LDRLB

NOVEMBER 7, 2010

Our strategy emphasizes versatility and empowerment in allocating human resources. The dark side of extreme and unbalanced conscientiousness is it can lock up the openness, creativity, and innovation necessary for firms to remain strategically flexible. Simmons, Ph.D.

CEO 118

CEO P&L Company Venture Capitalist 118

Eric Jacobson

DECEMBER 9, 2012

We hurt our corporate reputations when we attract candidates through contemporary use of social media, and then revert back to our old ways and block employees from using social tools to do their jobs,” says Cindy Lubitz, Founder of inTalent Consulting. There’s just one problem: HR must first shed its old-school role of communications cop. “We

Technology 54

Technology Software Tools Reputation 54

Harvard Business Review

APRIL 10, 2014

Lego’s Mindstorm robots (or education and innovation kits as they are sometimes known) were developed in collaboration with MIT Media Lab as a solution for education and training in the mid to late 90’s. Papert later co-founded the Epistemology and Learning Group within the MIT Media Lab. Education Human resources Technology'

Education 11

Education Human Resources Participative Training 11

Harvard Business Review

JULY 15, 2013

Workflows and innovation initiatives have been artfully reorganized around "projects" to facilitate faster, cheaper and easier contingent participation. Of course not. Just ask anyone working in the health care, financial services, automobile, retail, media, publishing, education, advertising, real estate or defense industries.

Human Capital 8

Human Capital Real Estate Human Resources Disruptive Innovation 8

Strategy Driven

FEBRUARY 6, 2015

Quality improvement is the only action that can simultaneously win the support of customers, employees, investors, media and the public. Without mapping a course, how can any organization reach a destination? Faster innovation. This is not something that can be conducted alone by internal human resources departments.

Quality 50

Quality Metrics Strategic Planning TQM 50

Harvard Business Review

MAY 28, 2015

.” When I see just how difficult and challenging it is for so many smart and talented organizations to innovate and adapt under pressure, I see people who are overeducated and undertrained. A member of Seal Team 3, Webb became the Naval Special Warfare Command Sniper Course Manager in 2003. That scares me.

Training 8

Training Education Incentives Leadership 8

HR Digest

JUNE 24, 2023

HR analytics, also known as people analytics or workforce analytics, is a data-driven approach that empowers Human Resources Management (HRM) by collecting, analyzing, and interpreting HR data. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

MARCH 25, 2016

Meanwhile, Zenefits modernizes human resources workflows with slick software to replace outdated paper. Zenefits’ recently-ousted CEO even created a tool that enabled its agents to skip state-mandated online training courses. Uber reliably provides cheaper and more convenient rides. Who could resist?

Hotels 8

Hotels Price Tactics Operations 8

Tanveer Naseer

NOVEMBER 10, 2015

It needs to center on step by step improvement in how an individual is doing against goals, how a team is advancing by virtue of an individual’s progress, how innovation is being served by attitudes and decisions on a daily basis, and how an individual’s achievements are translated into outcomes valued by an employer.

Performance Review 100

Performance Review Review Learning-by-Doing Document 100

Harvard Business Review

SEPTEMBER 26, 2011

Of course, Moneyball isn't just a baseball movie; it's Michael Lewis's account of the transformation of an industry by analytical decision-making. For Beane and the A's it came from the scouts, the media, and even the team's on-the-field manager. I saw the movie Moneyball this weekend. It was very well done and enjoyable.

Company 12

Company Supply Chain Competitive Advantage Film 12

Harvard Business Review

OCTOBER 3, 2013

Harvard Pilgrim agreed to design new, innovative plans whose features included waiving such liabilities as co-payments if a member chose a high-value RCR provider for the surgery. The insurer expected to publicize the BP pilots through media and employer channels to attempt to drive increased volume to these high-value providers.

Insurance 8

Insurance Health Care How To Price 8

Ask Atma

MAY 3, 2011

This of course is an extreme simplification, but the idea is missing from many project management cycles. If you use the limitations of your resources as a design criterion you can often engender a whole new dimension of innovation. You can even apply this discipline to aspects of personal life, like goal setting.

Creativity 56

Creativity Brainstorming Constraint Learning-by-Doing 56

In the CEO Afterlife

NOVEMBER 4, 2012

Now of course we are all suffering from the same affliction. This hybridization of the arts and business is nothing new of course – it’s been going on for centuries – but they have always been uncomfortable bed-fellows. But even artists have to eat, and the fuel of commerce and industry is innovation and novelty. Can’t be done.

Advertising 265

Advertising Creativity Industry Bottom-up 265

Harvard Business Review

FEBRUARY 3, 2015

Make you more innovative. The sidebar “The Innovator’s Network Dilemma” presents convincing data that bears out this observation. The Innovator''s Network Dilemma A study by University of Chicago sociologist Ron Burt demon­strates the cost of inbred networks. Learn more about how she uses social media.

How To 8

How To Diversity Letter Learning-by-Doing 8

Harvard Business Review

SEPTEMBER 8, 2014

My summer short course executive education “students” are terrific. They authentically want to be better innovators. I’ve discovered that the summer short course is a great laboratory for learning how human capital revitalizes, renews and retools. They come from all over the world and radically different industries.

Education 8

Education Execution How To Human Resources 8

Harvard Business Review

NOVEMBER 20, 2015

Although big, global supply chains certainly have their own dynamism, they mostly evolve incrementally through minnovation rather than disruption – and thus get short shrift in the business media and amongst aspiring entrepreneurs, hungry to create successful ventures. Innovate and invest, even when it hurts.

Supply Chain 8

Supply Chain Collins Golden Handcuff Pharmaceuticals 8

Harvard Business Review

OCTOBER 27, 2015

Instead of blasting a single ad everywhere, Big Data allows for incredibly targeted messages delivered to customer segments according to their very personal preferences and the specific media they consume. There are, of course, exceptions — and other companies can learn from them.

Marketing 8

Marketing Competitive Intelligence Porter How To 8