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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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Help! My main contact left, and I’m panicked!

Strategy Driven

Add them to your CRM notes. Talk to and meet with the people that USE your product or service. Who else is influenced by or involved with your product? Your weekly email about office productivity, communication, and morale will get passed around if it’s valuable – even forwarded to other professionals in other companies.

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How to Solve Complex Problems Fast

Skip Prichard

Set an aspirational stretch goal that is within reach, but only if things change. Leadership Tip: Don’t be afraid of how people will react. Good execution requires a “Sharp focus and commitment to a few clearly identified goals.” They are: Sharp focus and commitment to a few clearly identified goals.

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Social Media Demystified

N2Growth Blog

What are you so busy doing that you don’t have time to build better relationships with precisely those individuals and groups who can help you achieve your goals and objectives? Social Media is no different than anything else in life in that you get out of it what you put into it. This is where much of the true complexity lies.

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Adding Value: A Gentle Reminder

QAspire

Bonus : If you are a project manager, reading “ 5 Goals Every Project Manager Should Aspire to Achieve ” at CIO.com by Jason Westland would help. I read something similar to this in a management book related to CRM. Have a wonderful Friday! Check out #4 there! This was a nice post to share on weekend!Thanks Don’t Kill It!

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What It Takes to Become a Great Product Manager

Harvard Business Review

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Aron Vellekoop Len/Getty Images. Core Competencies.

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How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

People were asked about GM products, upholstery textures, colors, vehicle designs, and technology, and their feedback was incorporated into GM vehicles. The CoE has worked with IT and purchasing to procure a global set of tools for social media management, which are also integrated with our CRM systems. But where and how do you start?

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