ExactHire - Leadership

MAY 19, 2022

This was complicated even when all your employees were under one roof, but the explosion of a remote workforce has made this more complicated as we’ve tried to figure out how to establish and maintain a company culture in a remote work environment. 10% boost in customer loyalty. What is Work Culture?

Absenteeism 97

Absenteeism Customer Loyalty Software Teamwork 97

Strategy Driven

OCTOBER 19, 2015

If you think it’s valuable, and your customer doesn’t perceive it to be valuable, it ain’t value. Your customer is looking to increase THEIR sales, THEIR customer loyalty, THEIR employee loyalty, THEIR productivity, THEIR morale, THEIR profit, and to have no problems. Are those the values you bring to the table?

Mission Statement 50

Mission Statement Customer Loyalty Loyalty Seminar 50

Strategy Driven

JUNE 2, 2014

Customer loyalty. What is your sales team doing this year to dominate the market and the competition? What are you doing to create real value for customers and prospects in your sales presentation? Leadership support. Please consider the environment before and after printing this article. Price integrity.

Customer Loyalty 52

Customer Loyalty Reputation Loyalty Competitive Advantage 52

Strategy Driven

OCTOBER 21, 2013

Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! What actions are you willing to take? All rights reserved.

Customer Loyalty 65

Customer Loyalty Reputation Loyalty Competitive Advantage 65

Strategy Driven

JUNE 9, 2014

Teach customer loyalty, not customer satisfaction. Customers may never be satisfied but will continue to do business with you based on your perceived value. Teach salespeople to ‘ask’ questions about the customer rather than ‘tell’ about their product. All rights reserved.

Customer Loyalty 64

Customer Loyalty B2C Reputation CRM 64

Strategy Driven

JANUARY 19, 2015

SECOND FAILURE: The sales process is at odds with you AND the market. Lack of proof that the system actually works in your environment. No proof that the system or process actually works in your market. The system is not in any way customized for your salespeople or your customers. It’s too much of a hassle.

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

MAY 15, 2017

However, there are a lot of other cushion sellers out there, so you need to be able to compete with them to stand out in the market place. Poor marketing. You will run at a loss initially, but with the right marketing and selling tools, you will eventually make money. Poor leadership. Forgetting their personal lives.

How To 59

How To Short-term Budgeting Long-term 59

Strategy Driven

JULY 7, 2014

A marketing approach that tells me how I win, not who you are. Social messages that your prospective customer can find. Earn customer loyalty. Loyalty is earned slowly over time. Please consider the environment before and after printing this article. The New Way. Social attraction. Just like trust.)

Loyalty 59

Loyalty Customer Loyalty Price Reputation 59

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. Please consider the environment before and after printing this article. Same with Apple.

ROI 66

ROI Media Customer Loyalty Webinar 66

Strategy Driven

DECEMBER 8, 2014

PICTURE THIS: You walk into a crowded museum (or a crowded sales environment) and you saunter over to an uncrowded elevator. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! All rights reserved.

Bottom-up 62

Bottom-up Reputation CEO Customer Loyalty 62

Strategy Driven

MAY 29, 2013

They want to know how easy it will be put to use in THEIR environment. Why are you giving a ‘we-we’ presentation (all about you and how great you are), when the customer only wants a presentation in terms of them? Your knowledge of the customer’s buying motives are as good or greater than your selling skills.

Customer Loyalty 71

Customer Loyalty Seminar Media Marketing 71

Strategy Driven

AUGUST 4, 2014

You say you must become an expert at what you’re trying to sell to have any hope of future success but what I’m selling requires loads of previously acquired knowledge and the ability to implement that knowledge in a world where the market is constantly changing. Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

Retail 68

Retail Price Customer Loyalty Learning-by-Doing 68

Strategy Driven

APRIL 14, 2014

Will it work in our environment? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! What do you offer of value?

Reputation 65

Reputation Loyalty Proposal Customer Loyalty 65

Strategy Driven

MAY 23, 2016

Companies spend millions, sometimes billions of dollars in advertising, branding, merchandising, strategizing, and every other element of marketing that they believe will bring business success. But if there are people involved, marketing means nothing if the people are not great. Anything less than “best” is not acceptable.

Company 52

Company Advertising Merchandising Retail 52

Strategy Driven

FEBRUARY 17, 2014

They think ‘customer’ not ‘sale.’ ’ That strategy leads to customer LOYALTY. SECRET: They don’t use the slide deck provided by marketing, because it didn’t help them make a sale.). Customers ask their advice before they buy. They are experts about their product and their market.

Customer Loyalty 50

Customer Loyalty Loyalty Competitive Advantage Follow-up 50

Strategy Driven

NOVEMBER 25, 2013

Salespeople are missing huge opportunities for engagement and opportunities to gain response from customers by not being imaginative or creative in their communications. Show me a slide deck prepared by marketing, and I’ll show you a boring message. Please consider the environment before and after printing this article.

CRM 60

CRM Customer Loyalty Competitive Advantage Belief Systems 60

Strategy Driven

MAY 5, 2014

In order for salespeople to feel ‘in the groove,’ and get the sales rhythm, there has to be leadership support, and there has to be leadership encouragement. Leadership has to change the word accountability to the word responsibility. And that value must be perceived as value by the customer. Here are the 7.5

Planning 53

Planning Belief Systems Customer Loyalty Reputation 53

Strategy Driven

JULY 8, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Objective 82

Objective Customer Loyalty Seminar Books 82

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Customer Loyalty 68

Customer Loyalty Competitive Advantage Seminar Books 68

Coaching Tip

FEBRUARY 23, 2012

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. As social media helps shift power to individual citizens and employees, leadership itself must shift with it.

How To 110

How To Airlines Media Innovation 110

Strategy Driven

JUNE 24, 2013

Even fewer companies and salespeople understand that business social media must be combined with, in conjunction with, and in harmony with all other internet and face-to-face marketing outreaches. This came about as a result of our internal electronic marketing. Please consider the environment before and after printing this article.

Media 70

Media Seminar Follow-up Customer Loyalty 70

Strategy Driven

OCTOBER 5, 2015

The author believes, “The best marketing strategy is to be referable.” He writes, “Referability means that your very best clients and customers are continually cloning themselves – continually introducing you to those like themselves or better than themselves.”. He is correct. Consider leaving a comment! All rights reserved.

Reference 50

Reference Definition Customer Loyalty Seminar 50

Strategy Driven

JUNE 3, 2013

To put myself on notice that my own offerings need to be ahead of the market and ahead of my competition. Here’s my present situation and what I’m going to be doing to ensure my leadership position for the next decade: I have an app. Please consider the environment before and after printing this article.

Download 56

Download Customer Loyalty Seminar Media 56

Strategy Driven

FEBRUARY 4, 2013

Your marketing people, your ad agency, yada, yada) Anyone preparing “boring” marketing tools in this day and age should be forced to take that crap out on a sales call and see how CUSTOMERS perceive it or care ten cents about it. When customers are about to order in a restaurant. When customers are sent an invoice.

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Strategy Driven

AUGUST 26, 2013

I’m certain that in a Facebook research-marketing lab someplace in Silicone Valley they’re talking about Instaface or Facegram. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! All rights reserved.

Media 65

Media Follow-up Customer Loyalty Competitive Advantage 65

Strategy Driven

MARCH 30, 2015

Reach and engage customers and prospects socially. Seek leadership positions in every group you join. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Send a weekly value message to everyone.

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

APRIL 28, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Customer Loyalty 60

Customer Loyalty Price Objective Competitive Advantage 60

Strategy Driven

NOVEMBER 11, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Price 71

Price Open-book Self-aware Loyalty 71

Strategy Driven

APRIL 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Objective 50

Objective Video Customer Loyalty Competitive Advantage 50

Strategy Driven

SEPTEMBER 2, 2013

Talk about the issues they value the most – loyalty, productivity, morale, and profit. Maybe ask a question or two about their vision or leadership philosophy, and leave. IDEA: create a blog around executive leadership philosophies. Please consider the environment before and after printing this article.

Loyalty 60

Loyalty Price Customer Loyalty Competitive Advantage 60

Strategy Driven

JANUARY 5, 2015

THE SECRET: These big pacesetter corporations have discovered that by partnering with smaller, specialized companies they are able to obtain the critical skills they need to gain a competitive advantage – thus paving the way for innovation and increased market share. Please consider the environment before and after printing this article.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

APRIL 6, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Media 50

Media Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

AUGUST 19, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Customer Loyalty 71

Customer Loyalty Competitive Advantage Media Seminar 71

Strategy Driven

MARCH 4, 2013

I am amazed at how many times someone in a service environment delivers lousy service. It happens because the people who work at the airlines are undertrained, poorly managed, feel put upon by their management and their leadership, underpaid, rarely if ever praised, and are exposed to constant customer complaints.

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Strategy Driven

APRIL 15, 2013

You’re an idiot who knows nothing about leadership, coaching, or creating winners. REALITY: Maybe by spending more VALUE time with each existing customer it will increase their wallet share and your market share, and referrals will go UP. Sales management and sales leadership is one of the hardest jobs in the world.

CRM 50

CRM Customer Loyalty Seminar Follow-up 50

Strategy Driven

JULY 22, 2013

This manifests itself in complaints about: price, unreturned phone calls, bidding, loyalty to others, and other various excuses about why a sale does not take place and the relationship isn’t being built. It’s not market conditions; it’s you’re mental conditions. Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

Power 60

Power Succession Loyalty Customer Loyalty 60

Strategy Driven

MARCH 23, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Customer Loyalty 50

Customer Loyalty Competitive Advantage Follow-up Seminar 50