What investment in your business are you REALLY making?
Strategy Driven
FEBRUARY 9, 2015
Provide specific and customized empowerment service training for everyone in the company (what is EACH employee allowed to do and say to a customer?). The receptionist or telephone operator. This is the customer’s first point of contact and sets the tone for the entire transaction. A HUGE part of re-order consideration.
50 
Let's personalize your content