Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. When confronted with disruptive technologies, many companies fail to align digital strategies with their core strategies.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

OCTOBER 28, 2014

At the same time, dramatically increased price competition by discounters such as Aldi severely undercut Tesco’s “every little helps” value proposition. Even Walmart—overwhelmingly focused on optimizing its everyday low-pricing supply chain logistics—took Tesco’s command of customer analytics seriously.

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. These unpriced natural capital costs are generally internalized until events like floods or droughts cause disruption to production processes or commodity price fluctuation. Fostering innovation.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

MAY 4, 2017

In the world of technology: the more of something you make, the more valuable it can become. For years, AWS has invested in driving developer and company adoption of its platform by driving down prices and introducing low cost features to make developer’s lives easier. Messaging apps become more valuable as more people sign up.

Collison 8

Collison Net Present Value Company Short-term 8

Harvard Business Review

JANUARY 28, 2015

That wasn’t as magical as it might seem, he argued in the 1979 piece, since the required technologies already existed in some form or other. Supplier relationships, brand identity, process coordination, customer loyalty, and many switching costs were all forms of information.

Porter 8

Porter Power Competitive Advantage Film 8

Harvard Business Review

AUGUST 15, 2016

The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. Why don’t more companies do this? Organizational barriers are often the culprit.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

DECEMBER 8, 2016

Innovating for Value in Health Care. For example, Net Promoter Score (NPS) is a method of measuring customer loyalty or advocacy across wide array of industries, from hospitality to financial services to consumer technology. Yet other attributes of smartphones and cars, such a price and ease of convenience, matter too.

Health Care 8

Health Care Quality Cost Customer Loyalty 8

Harvard Business Review

JULY 13, 2011

The benefits of Groupon (discounted prices and access to vendors you may not have known about) are largely optional or discretionary — it isn't the kind of service one uses for essential goods and services. Give it a 2. That's a 1. The user interface for Groupon offers no particular advantage, as the offers come by email.

Business Model 14

Business Model Discount IPO Customer Loyalty 14

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To hit P&L targets, for instance, the CMO at one technology company focused on shortening the sales cycle.

P&L 8

P&L Banking Marketing Call Center 8