Skip Prichard
AUGUST 16, 2021
And, yet, great customer service keeps customers coming back. Quality products that don’t break build customer loyalty. More tactically, we saw companies with strong stamina have multiple business lines over time in order to add diversity to their business models.
N2Growth Blog
NOVEMBER 15, 2010
Sad but true…real talent won’t be attracted to, or remain engaged with leaders who operate on fear-based tactics. Leaders who attempt to use command and control tactics without the necessary underpinnings of real leadership principles will simply not do well. Loyalty matters… What say you?
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N2Growth Blog
JANUARY 3, 2011
Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity. This isn’t rocket science, rather it’s just plain-old, good leadership. The inability to recruit or retain tier-one talent.
Strategy Driven
JULY 8, 2019
To maintain customer loyalty and stand out from the crowd, most e-commerce companies are continually trying to offer cheaper and faster shipping or easier returns. From the size of shipments to the distribution networks and even the way warehouses may need to be built, e-commerce is impacting more than we realize.
Harvard Business Review
AUGUST 4, 2017
To bridge this gap, we’ve identified seven tactics that pioneering brands have used to arrive at an effective digital strategy: Understand how digital serves different consumer segments. Sponsored by DXC Technology. Make room for new technologies. Insight Center. Crossing the Digital Divide. Look for measures that matter.
Strategy Driven
NOVEMBER 8, 2010
Social Nation : How to Harness the Power of Social Media to Attract Customers, Motivate Employees, and Grow Your Business by Barry Libert It’s time to join Social Nation and prosper! Pitfall #7: Neglecting employees, partners, investors, or customers when building your Social Nation. We are on the cusp of a new business era.
Harvard Business Review
APRIL 7, 2014
In the software industry, giants like Microsoft, SAP, Oracle, and IBM have all invested heavily in the cloud technologies that are disrupting software. One of his insights was that as the market changes and new options emerge for your customers, so too must your listening tactics and your approach to building customer loyalty.
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