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Customer Satisfaction and The Deming Way at Gallery Furniture

Deming Institute

This short interview with Jim McIngvale (Mattress Mack), owner of Gallery Furniture, explores Deming’s continued influence on the management practices of Gallery Furniture. Dr. Deming taught us those type of things. The passion Mattress Mack has for customers and Dr. Deming comes through in this interview.

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Why Deming / Why Now

Deming Institute

Post by Bill Bellows, Deputy Director, The Deming Institute. Previously published by Quality Digest. Deming, what do you think about the recent trend towards reducing the number of levels of management?” Deming, what do you think about the recent trend towards reducing the number of levels of management?”

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Improving the Management System with an Understanding of Deming

Deming Institute

In his presentation at the 2015 Deming Research Seminar Joseph Schneider discusses his efforts to apply Deming’s ideas within Siemens. This is useful as this is true for nearly every (every one that I know of) attempt to apply Deming’s ideas on management.

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When Deming Goes to School

Deming Institute

Guest post by John Hunter , author of the Curious Cat Management Improvement Blog. The video shows the presentation at our 2012 annual conference by David Langford – When Deming Goes to School, Learning Takes a Front Seat. Dr. Deming said your sources of power come from primarily 3 sources.

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The Deming Philosophy: New Ways To Think About The World

Deming Institute

Guest post by John Hunter , author of Management Matters: Building Enterprise Capability. Mike Tveite shared his presentation “The Deming Philosophy: New Ways To Think About The World” at the 1993 Ohio Quality and Productivity Forum conference. We have to take a systems view of results.

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Deming Podcast with Doug Hall

Deming Institute

Doug Hall,CEO and founder of Innovation Engineering , participated in a previous podcast on Using Systems Thinking to Power Strategy, Innovation and Growth. He returns to the Deming Institute podcast again ( download ) and he shares his approach for using innovation or leadership to improve management practices.

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Video of W. Edwards Deming at Western Connecticut State University in 1990

Deming Institute

Edwards Deming at Western CT State University – February 1990. At about the 50 minute point in the presentation Dr. Deming includes an informative discussion on the system being responsible for most of the results (even though we often consider variation in results being due to individul’s efforts). Related: W.

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