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Customer Satisfaction and The Deming Way at Gallery Furniture

Deming Institute

This short interview with Jim McIngvale (Mattress Mack), owner of Gallery Furniture, explores Deming’s continued influence on the management practices of Gallery Furniture. Dr. Deming taught us those type of things. The passion Mattress Mack has for customers and Dr. Deming comes through in this interview.

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Why Deming / Why Now

Deming Institute

Post by Bill Bellows, Deputy Director, The Deming Institute. Previously published by Quality Digest. Deming, what do you think about the recent trend towards reducing the number of levels of management?” Before presenting Dr. Deming’s answer, consider the options. Why Deming / Why Now – Thinking About Systems.

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Improving the Management System with an Understanding of Deming

Deming Institute

In his presentation at the 2015 Deming Research Seminar Joseph Schneider discusses his efforts to apply Deming’s ideas within Siemens. This is useful as this is true for nearly every (every one that I know of) attempt to apply Deming’s ideas on management.

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When Deming Goes to School

Deming Institute

The video shows the presentation at our 2012 annual conference by David Langford – When Deming Goes to School, Learning Takes a Front Seat. A previous post on our blog included an except from this talk: Attributing Fault to the Person Without Considering the System. Deming’s message is really about transformation.

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The Deming Philosophy: New Ways To Think About The World

Deming Institute

Mike Tveite shared his presentation “The Deming Philosophy: New Ways To Think About The World” at the 1993 Ohio Quality and Productivity Forum conference. But they are packed with content and if you are serious about applying Deming’s ideas they are incredibly powerful resources.

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Deming Podcast with Doug Hall

Deming Institute

Doug Hall,CEO and founder of Innovation Engineering , participated in a previous podcast on Using Systems Thinking to Power Strategy, Innovation and Growth. He returns to the Deming Institute podcast again ( download ) and he shares his approach for using innovation or leadership to improve management practices.

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Recommended aim, with examples

Deming Institute

Of all of Deming ‘s work, I think the bit with the most potential impact is also the bit that Deming kept close to his vest because it doesn’t advocate company growth as an aim , and his clients would not have understood. Note that Deming does advocate personal growth, which I think of as development.