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Tyranny of Metrics

Deming Institute

Muller’s The Tyranny of Metrics (2018) is a book that Dr. Deming would have surely appreciated. The bulk of Muller’s research is devoted to case studies in colleges, elementary schools, health care systems, policing, the military, business, finance, philanthropy and foreign aid. Few people understood measurement as well as Dr. Deming.

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Process Behavior Charts are the Secret to Understanding the Organization as a System

Deming Institute

Edwards Deming Institute podcast with Dr. Sophronia (Frony) Ward, Managing and Founding Partner of Pinnacle Partners , Process Behavior Charts are the Secret to Understanding the Organization as a System ( direct download ), is another in our understanding variation series. Frony Ward. the overall system is sub-optimized.

System 28
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Deadly Disease of Management: Emphasis on Short-term Profits

Deming Institute

One of Dr. Deming’s 7 deadly diseases is: Emphasis on short-term profits: short-term thinking. If we could spend twice that amount productively, we would happily do so though short-term results would be further penalized. It is easy to focus on short term goals and use a somewhat simple short term figure to measure success.

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News Flash: Innovation Is No Longer Just a Specialist’s Job. Now Here’s How to Involve Your Whole Workforce Instead

Strategy Driven

Left brainers are critical to accomplishing the engineering, finance, production and operational work that’s required to make meaningful change happen. Edwards Deming, a renowned systems specialist, observed: “Ninety-four percent of problems are caused by the system — 6 percent by the workers.” Patent filings in the U.S.

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Management by Extremes

Deming Institute

Can the same be said for cycle time? At times, multiple languages and multiple software systems, assisted by translators, might provide a more systemic solution. That is, a more economically viable solution, in which the investment in variety is off-set by the systemic savings.