Case Study: Adopting a Deming Management System in a Service Company
Deming Institute
NOVEMBER 21, 2016
Total Quality Management in Logistics: a case study from the trucking industry by Harry Lehman, Jr. (a Edwards Deming-based quality program within a particular trucking company, Mason Transporters. This document explores implementing these ideas in the service industry. a thesis at the Naval Postgraduate School).
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