Remove Deming Remove Operations Remove Succession Remove TQM
article thumbnail

Case Study: Adopting a Deming Management System in a Service Company

Deming Institute

Edwards Deming-based quality program within a particular trucking company, Mason Transporters. I like that 2 of these focus directly on helping employees and seeing happier employees as a key to success. And such an aim is required for any Deming based effort. a thesis at the Naval Postgraduate School). The thesis aims to.

article thumbnail

Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

During monthly meetings for first-line and mid-managers, the chief asks them how they are doing and they report their efforts and successes with data. Transformational goals are reached and there are data to prove successes. Field operations are decentralized into four areas of the city – central, south, east, north and west.

article thumbnail

Avoid the Improvement Hype Cycle

Harvard Business Review

Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service. Many organizations choose "process excellence," "operational excellence," or "continuous improvement" as their improvement umbrella, rather than something like "Lean Six Sigma."