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Dan Pontefract : Part 2 of an interview by Bob Morris

First Friday Book Synopsis

He also holds the role of Head of Learning & Collaboration at TELUS where he is responsible for the overarching leadership development, learning and collaboration strategy for the company where he introduced the TELUS Leadership Philosophy and the Learning 2.0 framework […].

Hamel 75
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What Is a Business Model?

Harvard Business Review

Lewis himself echoes many people’s impression of how Peter Drucker defined the term — “assumptions about what a company gets paid for” — which is part of Drucker’s “theory of the business.” A good business model answers Peter Drucker’s age-old questions, ‘Who is the customer?

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Leading Job Growth in the Digital Economy

Harvard Business Review

In most countries, both developed and developing, private employment and median family income have stopped growing at the same pace as labor productivity and real GDP per capita—mostly due, they argue, to technological advances. The theme: Claiming Our Humanity — Managing in the Digital Age.

GDP 8
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In 2014, Resolve to Make Your Business Human Again

Harvard Business Review

Peter Drucker famously said that the point of a business was to create a customer. Thought leaders like Christensen, Roger Martin , Michael Porter , and Steve Denning have all argued that shareholder value has been exposed as a flawed paradigm. When these are in sync with the creation of customer value, beautiful things will happen.

Levitt 10