Harvard Business Review

MAY 28, 2014

Firms like Deloitte have predicted robust consumer demand for smart glasses, with global adoption reaching “tens of millions by 2016 and surpassing 100 million by 2020.” That suggests that they may be trying to persuade firms to buy the device and develop applications for it. Many students voted for the first scenario.

Strategy 8

Strategy Early Adopters Innovation Proposal 8

Harvard Business Review

MAY 16, 2013

For millennia people have run by feel, an "art of combining our breath and mind and muscles into fluid self-propulsion over wild terrain," says Christopher McDougall in his anthropological study of the topic. It could create increased autonomy through self-knowledge, and revolutionize, again, management, and the way they live and work.

Taylorism 8

Taylorism Taylor Wireless Early Adopters 8

Harvard Business Review

SEPTEMBER 22, 2011

Unless line managers and finance really believe in the link between customer feedback and business outcomes, your incentive system won't last long. The company's managers felt helpless and frustrated. Several managers advocated dropping the system. Truly reliable feedback and metrics. But few could see much progress.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10