How to Anticipate a Burning Platform
Harvard Business Review
DECEMBER 11, 2012
In another example Innosight has researched, Xerox was forced to lay off nearly 40,000 of its 91,000 workers from 2000 to 2005 to return to profitability and make way for its transformation from a technology company into a services company. It's only this year, for the first time, that services revenue surpassed technology revenue.
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