Development FAQ Leadership Metrics 
Experience to Lead
MAY 30, 2023
For managers, leadership isn’t one-size-fits-all. Each individual must take their own unique mixture of real-world experience and personal talents to forge their own leadership style. With leadership training, managers can study the core competencies they need to adapt and grow for their entire career.
Harvard Business Review
SEPTEMBER 11, 2017
Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.
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