Harvard Business Review

MAY 3, 2017

Lucia Luce Quinn is Chief People Officer at Forrester Research. Earlier in her career, she left a position as SVP of business development and emerging businesses to join Boston Scientific in a senior line job. Upon arriving, she flatly refused the CEO’s offer of the CHRO role.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

AUGUST 9, 2011

We've blogged elsewhere on the topic ; let me share some more details with those who aren't reading Forrester's research. More recently, Steven Johnson, in Where Good Ideas Come From , showed that it's also applicable to science, culture, and technology. Because we think we're on to something, we're trying to get the word out.

Forrester 13

Forrester Innovation Long-term Insurance 13

Harvard Business Review

APRIL 18, 2011

That may not be a good thing: as Forrester analyst Paul Hagen writes in his post analyzing the growth of "Chief Customer Officers," some observers worry it's simply the latest fad, a flavor-of-the-month management fix that will have limited long-term impact. The growing obsession with customer excellence is driven, in part, by technology.

Organization 13

Organization Forrester Bottom-up Short-term 13