Harvard Business Review

OCTOBER 10, 2017

Every spot on every line was visible to managers. Every step of the process was measured, and real-time metrics were easily accessible. But Bernstein and his team observed that when managers were not watching, employees secretly developed and shared better ways of doing the work. Metrics emphasized speed.

Organization 13

Organization Tactics Call Center Metrics 13

Harvard Business Review

NOVEMBER 12, 2018

The UN, for example, has outlined 17 broad Sustainable Development Goals for 2030. The goals include eliminating poverty, offering affordable and clean energy, achieving gender equality, protecting ecosystems, increasing responsible consumption and production, and much more. Progress is measured with 169 targets.

Execution 11

Execution Incentives How To Committee 11

Harvard Business Review

SEPTEMBER 10, 2012

It tends to be short-term, uses familiar (traditional) metrics and development systems like Stage Gate. The risks-rewards are relatively low. Because consensus and familiar metrics are death to breakthrough. Breakthrough metrics and decision-making must be applied in totally opposite ways.

Process 15

Process Innovation Stage-Gate Net Present Value 15

Leading Blog

APRIL 5, 2019

Many years later, French mathematician Pierre-Simon Laplace developed Bayes’s idea into a powerful theory, which we now know as the Bayes Theorem. Bayes is relevant to modern leaders because it can help them develop an approach to uncertainty that is less deterministic and more probabilistic. Here is a simple explanation of it.

Uncertainty 307

Uncertainty Sports Credit Rating Learning-by-Doing 307

Harvard Business Review

AUGUST 10, 2018

Sustainers who ensure intelligent systems stay true to their original goals without crossing ethical lines or reinforcing bias. Data scientists, risk managers, and business development leads are among the types of employees that can bring significant value to the supply chain. Remove the robot from the human.

Supply Chain 8

Supply Chain Technology System Engineering 8

Strategy Driven

JULY 24, 2014

There is no written charter, and minimal involvement of the business executives in defining the improvement goals. Without baseline measures, there is no quantitative data to see how critical this problem is, as well as data to see what the current values are and what kind of goal values should be set for the improvement.

Project 59

Project BPM Critical Success Factor Process 59

Harvard Business Review

MARCH 21, 2018

As James Reason, the organizational psychologist who authored the seminal book Managing the Risks of Organizational Accidents , wrote , “(w)hen an adverse event occurs, the important issue is not who blundered, but how and why the defenses failed.” That said, you should set concrete goals for injury rates at your company.

Operations 17

Operations Chemicals CEO Metrics 17

Harvard Business Review

MAY 15, 2017

Our goal is to leverage forecasting in order to make the “high-quality, high-velocity” decisions Jeff Bezos calls for in his 2017 letter to shareholders. Our engineer was at 75% confidence we’d hit our goal, and our lead from partnerships was at 70%. Because of our predictions, our team was completely aligned.

Company 8

Company Participative Training Project 8

Harvard Business Review

FEBRUARY 5, 2018

It’s no secret that organizations have been increasingly turning to advanced analytics and artificial intelligence (AI) to improve decision making across business processes—from research and design to supply chain and risk management. These may be opportunities within a single line of business (e.g.,

Supply Chain 8

Supply Chain McKinsey Engineering Agility 8

Harvard Business Review

AUGUST 5, 2015

It’s an inside-out process and CRM systems are there to provide data about progression (or not) through that company’s funnel steps — the famous “pipeline” metrics that dominate so much talk about sales. But Gartner research (see here and here ) indicates a very different contemporary buying reality.

B2B 8

B2B AIDA AIDAS Disintermediation 8