Harvard Business Review

OCTOBER 10, 2017

Precision made it easy for managers to oversee their employees. Every spot on every line was visible to managers. Every step of the process was measured, and real-time metrics were easily accessible. Metrics emphasized speed. We rebuilt performance metrics to track impact, not to apply pressure. Related Video.

Organization 14

Organization Tactics Call Center Metrics 14

Harvard Business Review

NOVEMBER 12, 2018

The UN, for example, has outlined 17 broad Sustainable Development Goals for 2030. The goals include eliminating poverty, offering affordable and clean energy, achieving gender equality, protecting ecosystems, increasing responsible consumption and production, and much more. Progress is measured with 169 targets.

Execution 12

Execution Incentives How To Committee 12

Harvard Business Review

OCTOBER 25, 2016

In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. If customers didn’t like Avaya’s services, it was a bigger risk to stick to the game plan than it was to roll the dice on some new approaches.

Agility 8

Agility Innovation Metrics Middle Management 8

Harvard Business Review

SEPTEMBER 19, 2017

” Many managers can easily recite the business case for ethics: Who doesn’t want better risk management, deeper employee engagement, reduced regulatory costs, public trust, and a lure to purpose-driven Millennials? Metrics Are Not Your Friends. The dominance of the win-win orthodoxy is a sign of progress.

Ethics 15

Ethics Short-term Long-term Supply Chain 15

Harvard Business Review

SEPTEMBER 10, 2012

It tends to be short-term, uses familiar (traditional) metrics and development systems like Stage Gate. The risks-rewards are relatively low. Because consensus and familiar metrics are death to breakthrough. Breakthrough metrics and decision-making must be applied in totally opposite ways. So let's talk about incremental.

Process 15

Process Innovation Stage-Gate Net Present Value 15

Harvard Business Review

JUNE 7, 2017

That’s why cybersecurity efforts have to focus on risk management , not risk mitigation. Replace your CEO’s mental model with new success metrics. Everyone uses mental models to distill complexity into something manageable. But this pessimistic outlook makes for a very tough sell.

Execution 8

Execution ROI Metrics CEO 8

Harvard Business Review

JANUARY 27, 2014

” But our goal isn’t simply to minimize the influence of luck; it’s to minimize the chance that bad luck will lead to an unacceptable circumstances, be that starving, divorce, failing to achieve the autonomy you crave, etc. .” Career planning Risk management Skill vs. luck' Here are three answers.

Career 8

Career Planning Kahneman Uncertainty 8

Leading Blog

APRIL 5, 2019

Their key performance metric became “expected goals” for and against a team, based on the quality and quantity of chances created during a match. Probabilistic risk managers will think about the future of how they work.

Uncertainty 308

Uncertainty Sports Credit Rating Learning-by-Doing 308

Harvard Business Review

AUGUST 10, 2018

Sustainers who ensure intelligent systems stay true to their original goals without crossing ethical lines or reinforcing bias. Data scientists, risk managers, and business development leads are among the types of employees that can bring significant value to the supply chain. Remove the robot from the human.

Supply Chain 8

Supply Chain Technology System Engineering 8

Great Leadership By Dan

SEPTEMBER 3, 2013

Just as performance metrics are closely scrutinized, leaders must gather data from employees to gather perceptions of the leader''s service to employees. Developing others is the key competency that distinguishes "leaders" from "managers". This is an important facet of what leaders do but it''s not the only thing leaders need to do.

Leadership Development 283

Leadership Development Development Planning Self-aware 283

Harvard Business Review

NOVEMBER 22, 2013

The centerpiece was a “charter” he wrote that made clear BHP was a resources company (and would not migrate to becoming a services company as some executives proposed) and that spelled out the company’s values, goals, and paths to success. Change management Organizational culture Risk management'

CEO 9

CEO Advice Workshop Execution 9

Harvard Business Review

MAY 11, 2012

Thus, the primary goal of forecasting is to identify the full range of possibilities, not a limited set of illusory certainties. Yeah, take that, you "super forecasters"!

How To 10

How To Politics Metrics Follow-up 10

Strategy Driven

JULY 24, 2014

There is no written charter, and minimal involvement of the business executives in defining the improvement goals. Without baseline measures, there is no quantitative data to see how critical this problem is, as well as data to see what the current values are and what kind of goal values should be set for the improvement.

Project 57

Project BPM Critical Success Factor Process 57

Harvard Business Review

MARCH 21, 2018

As James Reason, the organizational psychologist who authored the seminal book Managing the Risks of Organizational Accidents , wrote , “(w)hen an adverse event occurs, the important issue is not who blundered, but how and why the defenses failed.” That said, you should set concrete goals for injury rates at your company.

Operations 19

Operations Chemicals CEO Metrics 19

Harvard Business Review

MAY 15, 2017

Our goal is to leverage forecasting in order to make the “high-quality, high-velocity” decisions Jeff Bezos calls for in his 2017 letter to shareholders. Our engineer was at 75% confidence we’d hit our goal, and our lead from partnerships was at 70%. Because of our predictions, our team was completely aligned.

Company 8

Company Participative Training Project 8

Harvard Business Review

FEBRUARY 5, 2018

It’s no secret that organizations have been increasingly turning to advanced analytics and artificial intelligence (AI) to improve decision making across business processes—from research and design to supply chain and risk management. These may be opportunities within a single line of business (e.g.,

Supply Chain 8

Supply Chain McKinsey Engineering Agility 8

Harvard Business Review

AUGUST 5, 2015

It’s an inside-out process and CRM systems are there to provide data about progression (or not) through that company’s funnel steps — the famous “pipeline” metrics that dominate so much talk about sales. But Gartner research (see here and here ) indicates a very different contemporary buying reality.

B2B 8

B2B AIDA AIDAS Disintermediation 8

Harvard Business Review

OCTOBER 12, 2015

In 2007, the Netherlands initiated a bundled-payment model for type 2 diabetes care and, subsequently, for chronic obstructive pulmonary disease and vascular-risk management. (A A similar model for pregnancy and childbirth is underway.). The orientations of the U.S. and Dutch models differ somewhat.

Health Care 8

Health Care Insurance Quality Porter 8