Harvard Business Review

OCTOBER 10, 2017

Precision made it easy for managers to oversee their employees. Every spot on every line was visible to managers. Every step of the process was measured, and real-time metrics were easily accessible. Metrics emphasized speed. These stats were reviewed by managers every week. This is also true of executives.

Organization 13

Organization Tactics Call Center Metrics 13

Harvard Business Review

OCTOBER 25, 2016

In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. If customers didn’t like Avaya’s services, it was a bigger risk to stick to the game plan than it was to roll the dice on some new approaches.

Agility 8

Agility Innovation Metrics Middle Management 8

Harvard Business Review

NOVEMBER 12, 2018

The UN, for example, has outlined 17 broad Sustainable Development Goals for 2030. The goals include eliminating poverty, offering affordable and clean energy, achieving gender equality, protecting ecosystems, increasing responsible consumption and production, and much more. Progress is measured with 169 targets.

Execution 11

Execution Incentives How To Committee 11

Harvard Business Review

SEPTEMBER 10, 2012

It tends to be short-term, uses familiar (traditional) metrics and development systems like Stage Gate. The risks-rewards are relatively low. Management involvement tends to happen only when the ideas are "ready" to be pushed up and sometimes even that isn't necessary. Nor are the troops incompetent dunderheads.

Process 15

Process Innovation Stage-Gate Net Present Value 15

Harvard Business Review

JUNE 7, 2017

Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as an enigma shrouded in mystery. That’s why cybersecurity efforts have to focus on risk management , not risk mitigation. But this pessimistic outlook makes for a very tough sell.

Execution 8

Execution ROI Metrics CEO 8

Harvard Business Review

SEPTEMBER 19, 2017

” Many managers can easily recite the business case for ethics: Who doesn’t want better risk management, deeper employee engagement, reduced regulatory costs, public trust, and a lure to purpose-driven Millennials? Metrics Are Not Your Friends. The dominance of the win-win orthodoxy is a sign of progress.

Ethics 14

Ethics Short-term Long-term Supply Chain 14

Harvard Business Review

AUGUST 10, 2018

Through AI, machine learning, robotics, and advanced analytics, firms are augmenting knowledge-intensive areas such as supply chain planning, customer order management, and inventory tracking. Sustainers who ensure intelligent systems stay true to their original goals without crossing ethical lines or reinforcing bias.

Supply Chain 8

Supply Chain Technology System Engineering 8

Leading Blog

APRIL 5, 2019

We tend to see situations in one of two ways: either events are certain and can, therefore, be managed by planning, investment, and reliable budgets; or they are uncertain, and we cannot manage them. Probabilistic risk managers will think about the future of how they work. Let’s consider a few examples.

Uncertainty 307

Uncertainty Sports Credit Rating Learning-by-Doing 307

Harvard Business Review

JANUARY 27, 2014

” But our goal isn’t simply to minimize the influence of luck; it’s to minimize the chance that bad luck will lead to an unacceptable circumstances, be that starving, divorce, failing to achieve the autonomy you crave, etc. .” Career planning Risk management Skill vs. luck' Here are three answers.

Career 8

Career Planning Kahneman Uncertainty 8

Great Leadership By Dan

SEPTEMBER 3, 2013

Just as performance metrics are closely scrutinized, leaders must gather data from employees to gather perceptions of the leader''s service to employees. John Hunter , from Curious Cat Management Improvement Blog , says “ One item I think every leader should have in their IDP is to continue to improve coaching their staff.

Leadership Development 283

Leadership Development Development Planning Self-aware 283

Strategy Driven

JULY 24, 2014

It’s not that there is one right process to work on first but the choice of a poor project creates many challenges that often lead to a bad name for the whole concept of business process management. There is no written charter, and minimal involvement of the business executives in defining the improvement goals. No baseline measures.

Project 59

Project BPM Critical Success Factor Process 59

Harvard Business Review

NOVEMBER 22, 2013

The centerpiece was a “charter” he wrote that made clear BHP was a resources company (and would not migrate to becoming a services company as some executives proposed) and that spelled out the company’s values, goals, and paths to success. Change management Organizational culture Risk management'

CEO 8

CEO Advice Workshop Execution 8

Harvard Business Review

MAY 11, 2012

Thus, the primary goal of forecasting is to identify the full range of possibilities, not a limited set of illusory certainties. Yeah, take that, you "super forecasters"!

How To 11

How To Politics Metrics Follow-up 11

Harvard Business Review

MARCH 21, 2018

Needed repairs and upgrades were delayed, worker training postponed, and risk assessments overlooked. The culmination was an incident at an insecticide plant in LaPorte, Texas, where, as a result of a basic process safety management failure , an extremely toxic chemical—methyl mercaptan—was released and two workers were overcome.

Operations 17

Operations Chemicals CEO Metrics 17

Harvard Business Review

MAY 15, 2017

Our goal is to leverage forecasting in order to make the “high-quality, high-velocity” decisions Jeff Bezos calls for in his 2017 letter to shareholders. Multiple predictions for the same event can be aggregated and averaged, and therefore help managers understand what entire teams or divisions are thinking.

Company 8

Company Participative Training Project 8

Harvard Business Review

FEBRUARY 5, 2018

It’s no secret that organizations have been increasingly turning to advanced analytics and artificial intelligence (AI) to improve decision making across business processes—from research and design to supply chain and risk management. Project management skills. A mastery of project management skills is a must.

Supply Chain 8

Supply Chain McKinsey Engineering Agility 8

Harvard Business Review

AUGUST 5, 2015

The typical funnel starts with a marketing-generated lead for a “suspect” that, after qualification, becomes a “prospect,” and then a customer through steps that are measured and managed. That is, core solution-selling and account-management skills still matter.

B2B 8

B2B AIDA AIDAS Disintermediation 8

Harvard Business Review

OCTOBER 12, 2015

In 2007, the Netherlands initiated a bundled-payment model for type 2 diabetes care and, subsequently, for chronic obstructive pulmonary disease and vascular-risk management. (A A similar model for pregnancy and childbirth is underway.). The orientations of the U.S. and Dutch models differ somewhat.

Health Care 8

Health Care Insurance Quality Porter 8