Strategy Driven

FEBRUARY 6, 2015

They use the term ‘metrics’ out of context. Their metrics are arbitrary, and they jerk the chains of sellers with figures that are unsubstantiated. Metrics are easily skewed and do not reflect the overall customer satisfaction. Quality is not something that managers assign others to achieve.

Quality 50

Quality Metrics Strategic Planning TQM 50

N2Growth Blog

DECEMBER 16, 2023

Understanding the Concept of Governance Excellence Governance excellence refers to the strategic oversight conducted by a company’s board of directors that ensures ethical, sustainable, and profitable organizational operations. Essentially, they serve as the guiding light, steering the organization toward its goals and objectives.

Compliance 235

Compliance Efficiency Ethics Metrics 235

Harvard Business Review

SEPTEMBER 19, 2017

I’ve been a consultant for almost 20 years, advising companies on complex challenges in ethics, risk, and responsibility. Happily fading from memory is the cliché that ethics and compliance teams effectively constitute a “business prevention department.” Metrics Are Not Your Friends.

Ethics 12

Ethics Short-term Long-term Supply Chain 12

Harvard Business Review

OCTOBER 10, 2017

Precision made it easy for managers to oversee their employees. Every spot on every line was visible to managers. Every step of the process was measured, and real-time metrics were easily accessible. Metrics emphasized speed. We rebuilt performance metrics to track impact, not to apply pressure.

Organization 10

Organization Tactics Call Center Metrics 10

Harvard Business Review

AUGUST 10, 2018

Sustainers who ensure intelligent systems stay true to their original goals without crossing ethical lines or reinforcing bias. Data scientists, risk managers, and business development leads are among the types of employees that can bring significant value to the supply chain. Remove the robot from the human.

Supply Chain 8

Supply Chain Technology System Engineering 8

Great Leadership By Dan

SEPTEMBER 3, 2013

Just as performance metrics are closely scrutinized, leaders must gather data from employees to gather perceptions of the leader''s service to employees. Developing others is the key competency that distinguishes "leaders" from "managers". This is an important facet of what leaders do but it''s not the only thing leaders need to do.

Leadership Development 283

Leadership Development Development Planning Self-aware 283