Harvard Business Review

JUNE 29, 2012

In recent research conducted by Ernst & Young, the top finding was that organizations with greater risk management maturity—that is to say, those that do focus on strategic risks and have integrated their various risk management activities—outperform their peers financially.

Risk Management 13

Risk Management Maturity EBITDA Management 13

Experience to Lead

JANUARY 29, 2024

Businesses regularly establish routines in the way they operate, but when problems arise and they’re thrown a curve ball, those routines and competencies may no longer work for the situation managers find themselves in. One of the quickest ways to learn organizational resilience is to be thrown in the deep end.

Learning-by-Doing 52

Learning-by-Doing Travel Competitive Advantage Crisis 52

Strategy Driven

SEPTEMBER 20, 2020

Periodically reviewing plans is one important strategy for managing crisis. By building in trigger points to assess factors such as operational and market performance as well as basic financial metrics, a company can assess whether a long-term plan is still fit for purpose.

Crisis 122

Crisis Industry Strategy Tourism 122

Harvard Business Review

OCTOBER 25, 2011

PG&E could still have conducted intelligent risk management in the interest of its own shareholders. • Buck-Passing Risk" can be measured in two ways. First, the process risk tracked by metrics such as organizational tolerance for poor clarity in roles, accountability, transparency and limited depth of analysis.

Risk Management 10

Risk Management Management Supply Chain Metrics 10

Harvard Business Review

MAY 23, 2012

The recent disclosure of a multi-billion dollar trading loss at JPMorgan Chase reminds us again of the challenge and complexity of risk management, the subject of our June 2012 HBR article, "Managing Risks: A New Framework." Each requires customized risk management processes.

Risk Management 9

Risk Management CIO Management Banking 9

Strategy Driven

DECEMBER 31, 2013

Today’s business leaders can easily be overwhelmed with information; obscuring critical performance metric action prompts. We can work with you to assess and improve your performance measurement system; yielding metrics and reports that are operationally relevant, organizationally consistent, and economically implemented.

Metrics 51

Metrics Article System Newsletter 51

N2Growth Blog

MARCH 10, 2011

Identify the Risks : Nothing is without risk, and when you think something is without risk that is when you’re most likely to end-up in trouble. All initiatives should include detailed risk management provisions that contain sound contingency and exit planning. Be careful of high level, pie-in-the-sky projections.

Leadership 397

Leadership Competitive Advantage Due Diligence Short-term 397

Strategy Driven

SEPTEMBER 22, 2013

Complimentary Resource – 10 Metrics for 2013 Marketing Success. Complimentary Resource – Operational Risk Management: How Best-in-Class Manufacturers Improve Operating Performance with Proactive Risk Reduction. Complimentary Resource – 4 Ways to Unlock Your Employees’ Performance Potential.

Report 50

Report Resources Performance Review Human Resources 50

N2Growth Blog

APRIL 7, 2011

They are risk managers who believe in protecting what was rather than embracing what is, and what will be. . Nielsen data shows a 2x lift in brand metrics around social ads vs. non-social ads. . Remember this is an average number, many users eclipse this number by a significant amount.

Media 345

Media CEO Brand Blog 345

N2Growth Blog

DECEMBER 16, 2023

The keystone of effective governance lies within the trapeze act of balancing stakeholder interests, harmonizing corporate objectives, maintaining legal and ethical standards, and ensuring a robust risk management system. These factors form a formidable foundation for effective organizational governance when paired together.

Compliance 235

Compliance Efficiency Ethics Metrics 235

Strategy Driven

JUNE 26, 2014

Those might now have been my choice, but the organization had these metrics and they worked fine. Other measurement criteria could include costs, throughput, comparisons against competitors, variability, market share, risk, or alignment with the strategy. Want to learn more about BPM metrics?

Process 57

Process Strategy BPM Metrics 57

Harvard Business Review

NOVEMBER 17, 2017

Multiple conversations about cyber risks are happening across a multitude of divisions in isolation. At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments.

Metrics 8

Metrics CIO Chief Financial Officer Chief Information Officer 8

N2Growth Blog

OCTOBER 18, 2010

Decisions made at the gut instinct or data level can be made quickly, but offer a higher level of risk. Decisioning at the information level affords a higher degree of risk management, but are still not as safe as those decisions based upon actionable knowledge. What would happen if no decision is made?

Blog 416

Blog Analysis CEO Brand 416

Harvard Business Review

OCTOBER 10, 2017

Precision made it easy for managers to oversee their employees. Every spot on every line was visible to managers. Every step of the process was measured, and real-time metrics were easily accessible. Metrics emphasized speed. We rebuilt performance metrics to track impact, not to apply pressure.

Organization 10

Organization Tactics Call Center Metrics 10

Harvard Business Review

OCTOBER 25, 2016

In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. If customers didn’t like Avaya’s services, it was a bigger risk to stick to the game plan than it was to roll the dice on some new approaches.

Agility 8

Agility Innovation Metrics Middle Management 8

Harvard Business Review

SEPTEMBER 10, 2012

It tends to be short-term, uses familiar (traditional) metrics and development systems like Stage Gate. The risks-rewards are relatively low. Because consensus and familiar metrics are death to breakthrough. Breakthrough metrics and decision-making must be applied in totally opposite ways. So let's talk about incremental.

Process 15

Process Innovation Stage-Gate Net Present Value 15

Harvard Business Review

APRIL 4, 2011

Mechanisms and metrics for assessing and evaluating operational costs would also be needed. Larger companies are fortunate in that most already "micro-manage" operational risks somewhere in the business. To manage operational risk effectively, however, these must be actively and comprehensively managed.

Cost 14

Cost Metrics SWOT Operations 14

Harvard Business Review

JUNE 7, 2017

That’s why cybersecurity efforts have to focus on risk management , not risk mitigation. Replace your CEO’s mental model with new success metrics. Everyone uses mental models to distill complexity into something manageable. But this pessimistic outlook makes for a very tough sell.

Execution 8

Execution ROI Metrics CEO 8

Harvard Business Review

NOVEMBER 12, 2018

And at many companies, sustainability efforts are measured with well over 10 internal metrics. Compensation committees often start by tying bonuses and long-term incentives to goals related to compliance and risk management. Directors should, of course, continue to monitor and disclose many other aspects of ESG performance.

Execution 9

Execution Incentives How To Committee 9

Harvard Business Review

SEPTEMBER 19, 2017

” Many managers can easily recite the business case for ethics: Who doesn’t want better risk management, deeper employee engagement, reduced regulatory costs, public trust, and a lure to purpose-driven Millennials? Metrics Are Not Your Friends. The dominance of the win-win orthodoxy is a sign of progress.

Ethics 12

Ethics Short-term Long-term Supply Chain 12

Harvard Business Review

MAY 31, 2012

What makes this case of corporate accountability so important is that it is a discretionary matter of "private ordering" under JP Morgan risk management policies, not under a mandatory rule contained in Dodd-Frank. Risk for one part of the bank might not be appropriate for another part of the bank.

CIO 8

CIO Committee Risk Management Banking 8

Harvard Business Review

JULY 10, 2018

To help ensure that these activities succeed, top management must make supply managers responsible for the results. Traditionally, procurement professionals’ key performance metrics have revolved around cost reductions, quality, and assurance of continued supply. They should be.

Supply Chain 8

Supply Chain Management Metrics Hotels 8

Harvard Business Review

JUNE 18, 2013

Establish accountability: Company management should be requesting quarterly reports on the organization''s most pressing cyber threats, to ensure that executives develop, track, and chart metrics which would enable them to quantify the impact of any intrusion. Government Information & technology Risk management'

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

AUGUST 10, 2018

Data scientists, risk managers, and business development leads are among the types of employees that can bring significant value to the supply chain. Recruitment, performance metrics, and career advancement all need to be viewed through a lens of technology-driven innovation. Remove the robot from the human.

Supply Chain 8

Supply Chain Technology System Engineering 8

Leading Blog

APRIL 5, 2019

Their key performance metric became “expected goals” for and against a team, based on the quality and quantity of chances created during a match. Probabilistic risk managers will think about the future of how they work.

Uncertainty 307

Uncertainty Sports Credit Rating Learning-by-Doing 307

Harvard Business Review

JANUARY 27, 2014

Well-run organizations will deal with high-variance projects by relying on process metrics and by judging you on diversified outcomes. Career planning Risk management Skill vs. luck' Extreme uncertainty is only a problem if the organization holds you responsible for failure that has more to do with chance than with your skill.

Career 8

Career Planning Kahneman Uncertainty 8

Skip Prichard

OCTOBER 10, 2019

Steve Anderson spent his career in the insurance industry focused on risk and business growth. He is a leading authority on insurance, risk management, technology, and innovation. Members of the team are given responsibility for a particular metric (either standalone or one part of a larger project).

Letter 90

Letter Collins Long-term Parcell 90

Harvard Business Review

DECEMBER 15, 2017

We recommend companies first measure the risk-adjusted opportunity in each state by analyzing leading indicators of the market’s size, growth, industry clusters, and stability.

Strategy 8

Strategy Operations Policies Environment 8

Harvard Business Review

APRIL 18, 2013

This is one of the reasons research has found that in order to experience the benefits of diversity (better risk management, higher creativity, etc) on a board you need three women; one or even two aren''t enough to create real change. Here''s what we found when comparing the 3 women: Brand Passion Index for April 2012- April 2013.

Cost 8

Cost Brand Media COO 8

Great Leadership By Dan

SEPTEMBER 3, 2013

Just as performance metrics are closely scrutinized, leaders must gather data from employees to gather perceptions of the leader''s service to employees. This is an important facet of what leaders do but it''s not the only thing leaders need to do. Do employees believe their leader acts with integrity, doing what they say they will do?

Leadership Development 283

Leadership Development Development Planning Self-aware 283

N2Growth Blog

JANUARY 13, 2011

Contingency : Nothing is without risk, and when you think something is without risk, that is when you’re most likely to end-up in trouble. All initiatives surrounding new ideas should include detailed risk management provisions. Every task should be assigned and managed according to a plan and in the light of day.

Blog 413

Blog Innovation Strategic Planning Brand 413

Harvard Business Review

NOVEMBER 22, 2013

Although most other performance metrics were heading north, Paul was concerned because there was little evidence that safety was improving throughout the company. Progress was stalled even though safety was emphasized in the charter and it was something he asked every senior manager about.

CEO 8

CEO Advice Workshop Execution 8

Harvard Business Review

JUNE 12, 2012

Boards should take steps to isolate changes in each and evaluate their senior management teams not according to aggregate earnings but according to the elements of earnings they can affect. Perhaps the most crucial metric is customer satisfaction. More business from happy customers represents quality earnings.

Banking 10

Banking Short-term Long-term Metrics 10

Harvard Business Review

OCTOBER 21, 2016

” Improving risk management. Climate change, water scarcity, and poor labor conditions in much of the world increase the risk. Investing in sustainability is not only a risk management tool; it can also drive innovation. billion in mining projects since 2010. Fostering innovation.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

MAY 11, 2012

This can of course be a self-serving argument: When Saffo says to judge him not on whether his forecasts come true but on his logic, he's effectively removing a hard performance metric and replacing it with a soft one.

How To 10

How To Politics Metrics Follow-up 10

Strategy Driven

JULY 24, 2014

Want to learn more about BPM metrics? StrategyDriven Project Management Forum. Project Management Warning Flag 4 – Too Much Time, Too Few People. Risk Management Best Practice 3 – Procedure Annotation and Commitment Tracking. Picasso and Project Management. FREE StrategyDriven Trial Membership.

Project 57

Project BPM Critical Success Factor Process 57

Harvard Business Review

MARCH 21, 2018

As James Reason, the organizational psychologist who authored the seminal book Managing the Risks of Organizational Accidents , wrote , “(w)hen an adverse event occurs, the important issue is not who blundered, but how and why the defenses failed.” ” Rethink how you think about injury rates.

Operations 15

Operations Chemicals CEO Metrics 15