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The Failure of “The Livonia Philosophy” at my GM Plant

Deming Institute

General Motors wasn’t my ideal workplace after having read Deming’s Out of the Crisis and learning a bit about Lean manufacturing in college. I was told that Dr. Deming had taught some workshops within GM, particularly the Powertrain division in the 1980s. Instead of development, we got regression, apparently.

Kaizen 28
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When Your Best Customers Really Aren't

Harvard Business Review

After an intense innovation workshop, the CTO of a globally-successful Chinese electronics supplier approached, unhappily. You emphasize the importance of collaborating with your customers to innovate," he moaned, "but our best customers don't want to collaborate. They're not interested in innovating with us.".

CTO 15