Harvard Business Review

FEBRUARY 7, 2011

I'd been asked to run an innovation workshop for Procter & Gamble's R&D group because of a book I had written. While I disagreed with some parts, this was a fascinating glimpse into P&G's innovation aspirations. I immediately grasped that P&G's innovation vocabulary was far more important to my effectiveness than my own.

Innovation 15

Innovation Workshop Lean Manufacturing Kaizen 15

Deming Institute

JANUARY 16, 2017

General Motors wasn’t my ideal workplace after having read Deming’s Out of the Crisis and learning a bit about Lean manufacturing in college. I was told that Dr. Deming had taught some workshops within GM, particularly the Powertrain division in the 1980s. But, I needed a job, so I cast a wide net. What had happened?

Kaizen 28

Kaizen Deming Lean Manufacturing Handbook 28

Harvard Business Review

NOVEMBER 30, 2010

After an intense innovation workshop, the CTO of a globally-successful Chinese electronics supplier approached, unhappily. You emphasize the importance of collaborating with your customers to innovate," he moaned, "but our best customers don't want to collaborate. They're not interested in innovating with us.".

CTO 15

CTO Lean Manufacturing Supply Chain Innovation 15

Harvard Business Review

MAY 31, 2016

Back in the 1980s and 1990s, lean manufacturing was the Big New Idea and it seemed like everyone was learning new tools with Japanese names. Because these innovations can have a major impact on how people work, it’s essential to anticipate people’s concerns and build a persuasive case for the new approach.

Operations 8

Operations Lean Manufacturing Technology Software 8