Lead Change Blog

FEBRUARY 17, 2016

We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. We learned the quality lessons of Edward Deming, Joseph Juran, and Phil Crosby as well as the lean thinking lessons of James Womack. The benefits were significant.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

The Practical Leader

JULY 11, 2011

&# This draws from The Three Rings of Perceived Value model we developed at The Achieve Group (now part of AchieveGlobal) and featured in my second book Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance.

Quality 56

Quality Six Sigma TQM Health Care 56

Deming Institute

OCTOBER 13, 2015

The Deming Prize Committee views the examination process as an opportunity for “mutual-development,” rather than “examination.” ” While in reality the applicants still receive the examination by a third party, the examiners’ approach to evaluation and judgment is comprehensive.

Deming 28

Deming TQM Committee Engineering 28

Strategy Driven

FEBRUARY 6, 2015

Quality is not something that managers assign others to achieve. Rather than assume all is wrong or right with an organization and take a defensive posture, management must view quality as essential to their economic survival or growth. It is not enough for management to endorse quality programs; they must actively participate.

Quality 50

Quality Metrics Strategic Planning TQM 50

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software).

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

JANUARY 30, 2013

Then we got talking about the odometer on my Nissan Pathfinder: Is a car that can go 300,000 miles a case of over-engineering or TQM excellence? You develop the Case Method third eye. Would it have stopped Xerox managers from showing off the company's innovative technologies to the world before commercializing them?

Case Study 8

Case Study TQM Supply Chain Brand 8

Chartered Management Institute

MARCH 24, 2012

Most of us have fallen into our career. While the proportion of vocational to non- vocational degrees fluctuates, most people still end up in a career that just happened.

Career 73

Career Content Course Books 73

Chartered Management Institute

MAY 15, 2012

In his address to Stanford Graduates in 2005, Steve Jobs said; "And most important, have the courage to follow your heart and intuition". When we have an intuitive response to something it is often our personal values that are being touched upon.

Content 66

Content Books Positioning TQM 66

Chartered Management Institute

JANUARY 22, 2012

Don't wait for headhunters to call - if you're a senior executive looking for a job and they haven't already then it is too late. You need to drive the process - with the right approach and the right effort almost anyone (though I am personally concerned with senior executives) can land a role and do so quickly.

Open-book 65

Open-book Execution Content Process 65

Chartered Management Institute

DECEMBER 2, 2011

The present UK government are placing a great deal of emphasis on the small business and entrepreneurial sector to deliver the economic turnaround that the country needs, and also to provide gainful employment for the millions of people who are being made redundant from both the private and public sectors.

Entrepreneur 65

Entrepreneur Uncertainty Books Morale 65

Chartered Management Institute

JUNE 11, 2012

What are the fantasies and fears, projections, and stereotypes that influence our behaviour in situations like this? Which ones help us survive today and which are legacies from our cave-man ancestors? When does our sense of outrage provoke us to act? When does our sense of decorum prevent us?

Influence 67

Influence Content Project Books 67

Chartered Management Institute

JUNE 5, 2012

There's one simple thing, that most senior executives (most people generally) don't do when they are looking for a job. They don't do it out of fear - and that fear is misguided - or, I suppose, out of shame. In today's job hunt we depend on our informal network of personal ambassadors to help unearth possibilities.

Content 78

Content Execution Information Books 78