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How Corporate Values Get Hijacked and Misused

Harvard Business Review

People are selected, evaluated, and trained on how to embody them. “Urgency” suddenly becomes a value when time to market cycles are industry lagging and pressure from the Board is mounting. An organization would be far better off not having any stated values than to develop them only to misuse them.

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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

Consider the battle waged by IBM’s software development teams between competing methods for getting closer to customers. Over time, teams adopted an even more aggressive approach to software development called “ continuous delivery , ” a highly automated method that enables them to make many small changes per day.