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Mars Incorporated: A Sweet Place to Work

Coaching Tip

It is still 100% family-owned -- now by the three elderly offspring of Forrest Mars Sr., The demographics of the Mars workplace in the U.S. -- about 70% of it in manufacturing, almost entirely nonunionized -- are diverse; women constitute 38% of the managers. . Mars, who died in 1934. Source: FORTUNE, February 4, 2013. ? Barbara A.

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Non-Cash Motivators for a Successful Workplace

HR Digest

Emily Forrester: Workiva’s values-based culture is really what drives our success as an award-winning place to work. We are well aware of the benefits of diverse teams – different backgrounds offer new perspectives and ideas about how to do things. But with that diversity often come different cultural norms or ways of communicating.

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I Love/Don't Love Christmas…You?

You're Not the Boss of Me

o) Reply Gwyn Teatro December 22, 2009 at 5:18 am Hi Forrest! Announces Social Media, Branding & Diversity Strategies" by @ bizshrink. 2 Responses to I Love/Don’t Love Christmas…You? Kobayashi December 22, 2009 at 12:24 am Excellent read here! And the cookies too! ;o) Cookies huh?

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New Research: You're Doing Customer Experience Innovation Wrong

Harvard Business Review

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Why haven''t we seen more and more companies earning excellent scores in Forrester''s Customer Experience Index ?

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Why More Executives Should Consider Becoming a CHRO

Harvard Business Review

Lucia Luce Quinn is Chief People Officer at Forrester Research. Their application of diverse business skills to the role. It can be achieved by those with traditional HR backgrounds, too, with the right view of results, relationships with fellow leaders, attitudes toward risk and opportunity, and diverse business skills.

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Why Amazon Should Unbundle Prime

Harvard Business Review

Forrester Research estimates that Amazon loses between $1 – $2 billion on Prime annually, presumably this loss figure does not take into account the marketing benefit of higher sales. One price does not fit all – provide pricing options to serve the diverse needs of customers. No one likes “take or leave it” ultimatums.

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The Rise of the Chief Customer Officer

Harvard Business Review

The role exists in B2B and B2C firms as diverse as Allstate, Dunkin' Brands, USAA, Philips Electronics, FedEx, the Cleveland Clinic, and SAP. Paul Hagen is a Principal Analyst at Forrester Research where he serves customer experience professionals.

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