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Mars Incorporated: A Sweet Place to Work

Coaching Tip

It is still 100% family-owned -- now by the three elderly offspring of Forrest Mars Sr., For example, a typical Mars plant manager influences associates by his or her ability to pace development of operational systems and innovative approaches. These operational managers' value to Mars is they initiate or design positive changes.

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Non-Cash Motivators for a Successful Workplace

HR Digest

Emily Forrester: Workiva’s values-based culture is really what drives our success as an award-winning place to work. You have experience of more than 15 years as a human resource manager and you have worked for several industries including technology, financial and professional services. Recognition runs right alongside that, too.

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Why More Executives Should Consider Becoming a CHRO

Harvard Business Review

Lucia Luce Quinn is Chief People Officer at Forrester Research. Zabeen Hirji, CHRO at the Royal Bank of Canada (RBC), grew up in retail banking and operations management roles before moving into HR. Their application of diverse business skills to the role. HR, like all professions, requires specialized talent and knowledge.

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The Rise of the Chief Customer Officer

Harvard Business Review

The role exists in B2B and B2C firms as diverse as Allstate, Dunkin' Brands, USAA, Philips Electronics, FedEx, the Cleveland Clinic, and SAP. Three-fourths of those we examined sit on the executive management team within the company. Who are these new customer experience executives — and why do companies appoint them?

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Why Amazon Should Unbundle Prime

Harvard Business Review

Forrester Research estimates that Amazon loses between $1 – $2 billion on Prime annually, presumably this loss figure does not take into account the marketing benefit of higher sales. Amazon’s challenge provides two key pricing lessons to all managers. First, understand and respect that customers have different needs.

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I Love/Don't Love Christmas…You?

You're Not the Boss of Me

o) Reply Gwyn Teatro December 22, 2009 at 5:18 am Hi Forrest! Announces Social Media, Branding & Diversity Strategies" by @ bizshrink. 2 Responses to I Love/Don’t Love Christmas…You? Kobayashi December 22, 2009 at 12:24 am Excellent read here! And the cookies too! ;o) Cookies huh?