Remove Drucker Remove Environment Remove Human Resources Remove Operations
article thumbnail

6 Key Elements of a Healthy Culture

Skip Prichard

Culture is the relational environment in which we work, and it’s how we work together. Culture is the relational environment in which we work, and it’s how we work together. We agree with the phrase attributed to Peter Drucker: “Culture eats strategy for breakfast.” Culture: How People Behave and Interact.

Drucker 103
article thumbnail

Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.