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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Frances Hesselbein – Former CEO, Girl Scouts of America and Peter Drucker Foundation. Thinkers50 – World’s Most Influential Management Thinkers. Stew Friedman – Practice Professor of Management at the Wharton School of the University of Pennsylvania. World authority on project management. Non-profit CEOs.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. As the late business guru Peter Drucker said: The sole purpose of business is to serve customers.

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How Companies, Governments, and Nonprofits Can Create Social Change Together

Harvard Business Review

In 2016, socially responsible investing made up more than one out of every four invested dollars under professional management. ” When we talk with corporate executives around the country, they almost always ask the same question: Can managers and CEOs really accomplish their business goals while also advancing society’s goals?

Company 11
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The Cure for Self-Inflicted Complexity

Harvard Business Review

Inter-domain complexity challenges us whenever a hospital patient has co-morbidities (heart and liver problems for example), or a business problem spans marketing and finance, or a political problem bridges foreign relations and domestic economics. Among them will be a common sense that complexity is dropping, not rising.

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In 2014, Resolve to Make Your Business Human Again

Harvard Business Review

Peter Drucker famously said that the point of a business was to create a customer. Worshipping at what Christensen calls the “church of finance” hollows out a company’s competitive advantage, as it loses the capacity to invest in innovation that drives the perpetual reinvention so necessary in today’s world of temporary competitive advantage.

Levitt 12
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To Understand the Future of Tesla, Look to the History of GM

Harvard Business Review

Sloan Foundation , the Sloan School of Management at MIT , the Sloan program at Stanford , and the Sloan/Kettering Memorial Cancer Center in New York. Peter Drucker wrote that Sloan was “the first to work out how to systematically organize a big company. .” There’s the Alfred P.