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Great Organizations Empower People to Think

Ron Edmondson

I realize my community reputation is on the line and so I try to be extremely respectful in dealings with the public — even when I’m frustrated. ” Instead, I was recited a standard, pre-written line from a company handbook that really didn’t even apply to my situation. We will continue to work to resolve your problem.”

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The Most Successful Organizations Empower People to Think

Ron Edmondson

I realize as a pastor my community reputation is on the line and so I try to be extremely respectful in dealings with the public – even when I’m frustrated. ” Instead, I was recited a standard, pre-written line from a company handbook which really didn’t even apply to my situation. Have you freed your people to think?

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Great Customer Service Empowers People to Think

Ron Edmondson

I realized as a pastor my community reputation was on the line, so I tried to be extremely respectful in dealings with the public – even when I was frustrated. Instead, I was recited a standard, pre-written line from a company handbook which really didn’t even apply to my situation. There are organizational lessons here. .

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