Edmondson Health Care Innovation Management 
Harvard Business Review
JANUARY 20, 2017
Giving feedback may be one of the most difficult challenges a manager faces. Empathy at work creates psychological safety, which research by Amy Edmondson of Harvard demonstrates is created when managers are inclusive and humble and encourage their staff to speak up or ask for help.
Harvard Business Review
DECEMBER 1, 2015
First, health care expenditures at high-pressure companies are nearly 50 % greater than at other organizations. It takes a careful mix of mission, management, and culture. Ever had a manager or mentor who took a lot of trouble to help you when he or she did not have to? Insight Center. Go out of your way to help.
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