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Firms Need a Blueprint for Building Their IT Systems

Harvard Business Review

The discipline of enterprise architecture (EA)—creating and adhering to an overarching plan for building IT systems—has been around for some time. As incumbent businesses are increasingly threatened by digitally oriented disruptors, the operating model is as important as the innovative design of the business model.

System 8
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Uniting the Religions of Process Improvement

Harvard Business Review

After hearing about its success at another organization, many companies choose just one. For example, several companies embarked on Six Sigma programs after their CEO heard about GE's success with the approach, and many other companies have adopted Lean because of Toyota's success.