Remove Ethics Remove Health Care Remove Process Remove Technology
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Mackert and Garfield Named to Board of Examiners for 2015 Malcolm Baldrige National Quality Award

Six Disciplines

The Commerce Department’s National Institute of Standards and Technology (NIST) has named Casey Mackert, Director of Baldrige Services and Dr. Jan Garfield, Baldrige Client Coach at Six Disciplines Consulting Services in Findlay, Ohio, to the Board of Examiners for the 2015 Malcolm Baldrige National Quality Award. GAITHERSBURG, Md.—The

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What Health Care Leaders Need to Do to Improve Value for Patients

Harvard Business Review

More and more health care organizations are beginning to track their performance on outcomes – and they’re finding that getting started isn’t easy. So how are today’s health care leaders implementing outcomes measurement in their hospitals and clinics? Leading Change in Health Care.

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How RFID Technology Improves Hospital Care

Harvard Business Review

The successful experience illustrates the role that relatively simple technology (e.g., an RFID system) and a multidiscipline team of clinicians and people from other fields can play in improving the quality and cost of care delivery processes and the steps that can ease the way to applying such an approach. Insight Center.

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It’s OK to Move Down (Yes, Down) the Value Chain

Harvard Business Review

Leaders of many companies — in industries ranging from contract manufacturing, and software services to consulting and health care — tell us the same thing: “We want to move up the value chain.” defend against “attack from beneath” and maintain your reputation for ethical operations.

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How Merck Is Trying to Keep Disrupters at Bay

Harvard Business Review

Pharmaceutical companies, buffeted by regulatory changes, new drug technologies that alter entry barriers and competition, price pressures, and an estimated 300,000 job cuts since 2000, seem to fit the popular narrative of large organizations unable to deal with disruptive forces. Experimentation is vital.

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Ineffective Sales Leaders Can Cause Lasting Damage

Harvard Business Review

An education technology startup hired a sales leader who came from a large, well-respected firm. He tolerated (and even encouraged) ethically questionable sales practices. Poor processes serve customers and manage people badly. Consider two examples. He had extensive market knowledge and a stellar track record. He ruled by fear.

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Helping Patients Make Peace with Death

Harvard Business Review

Editor's note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. All patients would designate health care proxies. Patients would be expected to designate a proxy as part of enrolling in health insurance.